Something really wrong =/

Hey, I'm new here, my names Danny....
I really need help now, as my FTP has suddenly stopped working for no apparent reason.
My host is BlueHost and they have been less than helpful....
Basically I log in and it's just a blank screen where it used to display all my directorys..Here's a full [editted] copy of the message that's going on....I don't understand that MUCH about FTP...It may be a simple problem...But, I've tried the MODS you know PASV etc...And I've switched between different software types..So it doesn't seem to be a software problem...CoreFTP gave me an ERROR CANT LOAD DIRECTORY msg...maybe it's to do with the directoty being just a "/" I really have no CLUE..Hence, I really need some advice...I do not have firewalls so can't be that either...I'm Windows XP SP2 and SmartFTP latest version dwnloaded today!
Any more Q's just ask...I've been fiddling around all week, and I really need to get this problem sorted now as I'm sure you can understand..I don't get it, I was using it perfectly one hour, the next it just stopped working :| I haven't downloaded anything, been in the settings and/or edited any of the settings, it just suddenly STOPPED...You know, I must have done something, only thing, just remembered a Windows Update automatically downloaded and installed as it does..Other than that, no clue =/

[00:17:48] SmartFTP v2.5.1005.17
[00:17:48] Resolving host name "ftp.REMOVED.com"
[00:17:49] Connecting to REMOVED IP Port: 21
[00:17:56] Connected to ftp.REMOVED.COM.
[00:17:56] 220---------- Welcome to Pure-FTPd [TLS] ----------
[00:17:56] 220-You are user number 5 of 50 allowed.
[00:17:56] 220-Local time is now 17:17. Server port: 21.
[00:17:56] 220-IPv6 connections are also welcome on this server.
[00:17:56] 220 You will be disconnected after 15 minutes of inactivity.
[00:17:56] USER USERNAME REMOVED
[00:17:56] 331 User USERNAME REMOVED OK. Password required
[00:17:56] PASS (hidden)
[00:17:57] 230-Your bandwidth usage is restricted
[00:17:57] 230-User USERNAME REMOVED has group access to: REMOVED
[00:17:57] 230 OK. Current restricted directory is /
[00:17:57] SYST
[00:17:57] 215 UNIX Type: L8
[00:17:57] Detected Server Type: UNIX
[00:17:57] FEAT
[00:17:57] 211-Extensions supported:
[00:17:57] EPRT
[00:17:57] IDLE
[00:17:57] MDTM
[00:17:57] SIZE
[00:17:57] REST STREAM
[00:17:57] MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
[00:17:57] MLSD
[00:17:57] ESTP
[00:17:57] PASV
[00:17:57] EPSV
[00:17:57] SPSV
[00:17:57] ESTA
[00:17:57] AUTH TLS
[00:17:57] PBSZ
[00:17:57] PROT
[00:17:57] 211 End.
[00:17:57] Detected Server Software: PureFTPd
[00:17:57] PWD
[00:17:57] 257 "/" is your current location
[00:17:57] TYPE A
[00:17:58] 200 TYPE is now ASCII
[00:17:58] PASV
[00:18:58] Timeout (60s).
[00:18:58] Active Help: https://www.smartftp.com/support/kb/74
[00:18:58] Client closed the connection.
[00:18:58] Automatic failover of data connection mode from "Passive Mode (PASV)" to "Active Mode (PORT)".
[00:18:58] Resolving host name "ftp.REMOVED.COM"
[00:18:58] Connecting to REMOVED IP Port: 21
[00:19:05] Connected to ftp.REMOVED.com.
[00:19:05] 220---------- Welcome to Pure-FTPd [TLS] ----------
[00:19:05] 220-You are user number 5 of 50 allowed.
[00:19:05] 220-Local time is now 17:18. Server port: 21.
[00:19:05] 220-IPv6 connections are also welcome on this server.
[00:19:05] 220 You will be disconnected after 15 minutes of inactivity.
[00:19:05] USER USERNAME REMOVED
[00:19:05] 331 User USERNAME REMOVED OK. Password required
[00:19:05] PASS (hidden)
[00:19:06] 230-Your bandwidth usage is restricted
[00:19:06] 230-User REMOVED has group access to: REMOVED
[00:19:06] 230 OK. Current restricted directory is /
[00:19:06] SYST
[00:19:06] 215 UNIX Type: L8
[00:19:06] Detected Server Type: UNIX
[00:19:06] FEAT
[00:19:06] 211-Extensions supported:
[00:19:06] EPRT
[00:19:06] IDLE
[00:19:06] MDTM
[00:19:06] SIZE
[00:19:06] REST STREAM
[00:19:06] MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
[00:19:06] MLSD
[00:19:06] ESTP
[00:19:06] PASV
[00:19:06] EPSV
[00:19:06] SPSV
[00:19:06] ESTA
[00:19:06] AUTH TLS
[00:19:06] PBSZ
[00:19:06] PROT
[00:19:06] 211 End.
[00:19:06] Detected Server Software: PureFTPd
[00:19:06] PWD
[00:19:07] 257 "/" is your current location
[00:19:07] TYPE A
[00:19:07] 200 TYPE is now ASCII
[00:19:07] PORT 192,168,2,2,7,218
[00:20:07] Timeout (60s).
[00:20:07] Active Help: https://www.smartftp.com/support/kb/74
[00:20:07] Client closed the connection.


PLEASE HELP!

Cheers,
Danny

Still no support?