A connection attempt failed

I am having problems connecting. I went to norton and made sure that Smart FTP was in the allowed list. I went to Yahoo browser and disables any antivirus blocking. I'm still unable to log in. my address ftp.stenotome.com, i put the login and password. it says it's connecting then it disconnects saying:

[16:07:54] SmartFTP v2.0.1000.6
[16:07:55] Resolving host name "ftp.stenotome.com"
[16:07:55] Connecting to 70.86.134.194 Port: 21
[16:08:16] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[16:08:16] Cannot login waiting to retry (30s)...
[16:08:16] Client closed the connection.
[16:08:16] Active Help: https://www.smartftp.com/support/kb/58
[16:08:46] Continue to login attempt 2...
[16:08:46] Resolving host name "ftp.stenotome.com"
[16:08:46] Connecting to 70.86.134.194 Port: 21
[16:09:07] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[16:09:07] Cannot login waiting to retry (30s)...
[16:09:07] Client closed the connection.
[16:09:07] Active Help: https://www.smartftp.com/support/kb/58
[16:09:37] Continue to login attempt 3...
[16:09:37] Resolving host name "ftp.stenotome.com"
[16:09:37] Connecting to 70.86.134.194 Port: 21
[16:09:58] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[16:09:58] Cannot login waiting to retry (30s)...
[16:09:58] Client closed the connection.
[16:09:58] Active Help: https://www.smartftp.com/support/kb/58
[16:10:28] Continue to login attempt 4...
[16:10:28] Resolving host name "ftp.stenotome.com"
[16:10:28] Connecting to 70.86.134.194 Port: 21
[16:10:49] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[16:10:49] Cannot login waiting to retry (30s)...
[16:10:49] Client closed the connection.
[16:10:49] Active Help: https://www.smartftp.com/support/kb/58
[16:11:19] Continue to login attempt 5...
[16:11:19] Resolving host name "ftp.stenotome.com"
[16:11:19] Connecting to 70.86.134.194 Port: 21
[16:11:40] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[16:11:40] Cannot login waiting to retry (30s)...
[16:11:40] Client closed the connection.
[16:11:40] Active Help: https://www.smartftp.com/support/kb/58
[16:12:10] Continue to login attempt 6...
[16:12:10] Resolving host name "ftp.stenotome.com"
[16:12:10] Connecting to 70.86.134.194 Port: 21
[16:12:31] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[16:12:31] Cannot login waiting to retry (30s)...
[16:12:31] Client closed the connection.
[16:12:31] Active Help: https://www.smartftp.com/support/kb/58
[16:13:01] Continue to login attempt 7...
[16:13:01] Resolving host name "ftp.stenotome.com"
[16:13:01] Connecting to 70.86.134.194 Port: 21
[16:13:22] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[16:13:22] Cannot login waiting to retry (30s)...
[16:13:22] Client closed the connection.
[16:13:22] Active Help: https://www.smartftp.com/support/kb/58

Temporary uninstall your Antivirus and Software Firewall products. The built-in firewall from Windows does not make any problems.

okay did the temporary shutoff of Antivirus and firewall and Smart FTP is still not connecting. I also went to my website control panel and verified the login and password and I have it right.

Temporary uninstall your Antivirus and Software Firewall products. The built-in firewall from Windows does not make any problems.

DUUHHHHH I just figured it out by looking at the tutorials. I had to put in the login the name and @stenotome.com and that worked. Now I'm trying to figure out as the website owner, where do I go to access the files people send to me? Thank you for your help.


Temporary uninstall your Antivirus and Software Firewall products. The built-in firewall from Windows does not make any problems.