Memory / Resource Errors

Bill_W

2006-12-14 13:47:51

Hi,

I am using version 2.0.1000.0

I have strage errors, such as "Out of Memory" or "Resource Allocation Failed"

These problems are generated when i have used smart ftp and left it running in the background.

The errors come from different programs (Explorer, IE, Adobe Photoshop, Macromedia Fireworks) and are solved when I close Smart FTP

I think there is some error or incomapability. (I have used previous versions of Smart FTP without issue.)

Does anyone have a similar issue, or provide me with some information on how i may pin down this error and provide a bug report with some technical data?

Thanks
Bill

2006-12-14 19:29:29

What operating system are you using?
Menu: Help->About "Sytem Information"

Regards,
-Mat

Bill_W

2006-12-14 22:57:31

Main function I use in these cases is drag and drop files from the desktop.

[codebox]+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 2 (Build 2600)

CPU Speed : 3000 MHz
Total Memory : 2095500 KB
Free Memory : 1197676 KB

+- SmartFTP ---------------------------
Version : 2.0.1000.0
Time Stamp : 2006-11-10 15:48:19
Platform : x86

+- Application DLL --------------------
sfFTPLib.dll : 1.5.8.38
SmartHook.dll : 1.0.2.1

+- Language ---------------------------
SmartFTP.exe : 2.0.1000.0

+- System DLL -------------------------
unicows.dll : 1.0.4018.0
shell32.dll : 6.00.2900.2951 (xpsp_sp2_gdr.060713-0009)
shlwapi.dll : 6.00.2900.2995 (xpsp.060913-0019)
comctl32.dll : 6.0 (xpsp.060825-0040)
riched20.dll : 5.30.23.1221
schannel.dll : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

+- Internet Explorer ------------------
Version : 7.0.5730.11

+- Winsock ----------------------------
Winsock : 2.2[/codebox]

Bill_W

2006-12-14 23:00:19

[codebox]+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 2 (Build 2600)
[/codebox]

I have media centre edition

2006-12-14 23:00:40

Thank you.

Can you monitor the memory usage in the Task Manager (taskman.exe). You may want to add the following columns to the Processes tab:
GDI Objects
USER Objects
VM Size
Mem Usage

Please let us know how you can reproduce an abnormal use of any of these resources.

Regards,
-Mat

Bill_W

2006-12-14 23:06:29

Please let us know how you can reproduce an abnormal use of any of these resources.

Thanks.

I'll track it over the next few days and report.

Bill_W

2006-12-15 14:04:16

I left it running for hours overnight, and used it a few hours this morning and there seems to be no trace of the error. My PC also installed a few updates from MS yesterday, so it's possible the problem was elsewhere, triggered by sFTP and MS fixed their bug.

No noticable change in the taskmon.

If I notice anything I'll post, but it appears I either don't have a problem or am incable of creating it upon demand

Edited: removed nonsense about gdi numbers, as realised these numbers fluctuate as you load other screens or popups