Loss of passwords and set up

After sucessfully using FTP for years, suddenly today, I lost all my webpages and passwords and user name. Gone!

I am at a complete loss how to start are again and re-connect with my business webpage.

I stare blankly at the tutorial and it doesn't seem to explain what I need to do.

I wish there was a phone numbr I could call and speak to someone?

Hock

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