login incorrect

[14:07:51] SmartFTP v2.0.997.4
[14:07:51] Resolving host name "db5.awardspace.com"
[14:07:51] Connecting to Port: 21
[14:07:51] Connected to db5.awardspace.com.
[14:07:51] 220 FTP server ready
[14:07:51] USER lelelow
[14:07:51] 331 Password required for lelelow.
[14:07:51] PASS (hidden)
[14:07:51] 530 Login incorrect.
[14:07:51] Active Help: https://www.smartftp.com/support/kb/51
[14:07:51] Cannot login waiting to retry (30s)...

i know i have the proper password
because i have changed it to the same thing like 20 times incase i misspelt it
i have all the correct information
but i still don't understand why the login is incorrect
i know for sure my account isn't suspended or disabled either
any suggestions?
i read the help
but it isn't really helping me

Please search the forum ... if you believe it or not, there is only one cause: The username does not match the password. This can be either because the password is wrong, the username is wrong or it does not exist.