can anyone help me please

i cannot log in

this is what it says:

[11:44:55] SmartFTP v2.0.997.4
[11:44:55] Resolving host name "ftp.moonclan.easyphpbb.com"
[11:44:55] Connecting to 66.135.37.25 Port: 21
[11:44:55] Connected to ftp.moonclan.easyphpbb.com.
[11:44:55] 220 Microsoft FTP Service
[11:44:55] USER shizune
[11:44:55] 331 Password required for shizune.
[11:44:55] PASS (hidden)
[11:44:55] 530 User shizune cannot log in.
[11:44:55] Active Help: https://www.smartftp.com/support/kb/51
[11:44:55] Cannot login waiting to retry (30s)...


can someone please help me. thx