Error 220-FTP Server

Hi, I haven't been able to connect to anything at all, and I've been wondering about something - I know the 530 error is that the ID or Password (or both) are invalid, but I've double-checked and the admin told me everything's fine - he even changed my password just in case something got messed up. EDIT - He has no trouble logging in under my name and password either.

However, when I looked at the log, I saw this:

[09:52:44] Resolving host name ""
[09:52:44] Connecting to Port: 21
[09:52:44] Connected to
[09:52:44] Error: 220-FTP Server (user '548658')
[09:52:44] 220

[09:52:44] USER
[09:52:44] 331-Password:
[09:52:44] 331
[09:52:44] PASS (hidden)
[09:52:44] 530
[09:52:44] Active Help:
[09:52:44] Cannot login waiting to retry (30s)...
[09:52:44] An established connection was aborted by the software in your host machine.
[09:52:44] Server closed connection

Is this 220 error the problem then, because it's an entirely different user ID for something else entirely, and looking at the other logs I've seen on here, it seems that it's supposed to say 220 FTP Ready, or something.

Thanks for any help you can give me.

For me it works with anonymous login

[09:50:58] SmartFTP v2.0.996.31

[09:50:58] Resolving host name ""

[09:50:58] Connecting to Port: 21

[09:50:59] Connected to

[09:50:59] 220 Negotiating Login Credentials  ...

[09:50:59] USER anonymous

[09:51:00] 331 Password required for anonymous.

[09:51:00] PASS (hidden)

[09:51:00] 230-Welcome Anonymous! 

[09:51:00]  Uptime: 07d05:33:50

[09:51:00]  Current BW: 3.344 MBytes/s; # online: 32

[09:51:00] 230 You have been Authenticated.

[09:51:00] SYST

[09:51:00] 215 UNIX Type: L8