Can't delete folder

Hi all
I'm new to FTP. I really have very little idea what I'm doing so my problem is probably something quite simple to resolve.
I have not had any trouble deleting files/ folders before but this one just won't go away. I select 'delete' and then 'yes' but the folder just stays on the server.
What am I doing wrong?
Thanks...

Take a look in the log pane to see any error messages ... you probably just don't have the necessary rights to delete the folder.

Take a look in the log pane to see any error messages ... you probably just don't have the necessary rights to delete the folder.

Firstly, thanks for the quick reply. There doesn't seem to be any obvious error messages in the log pane. Having said that, I'm not really sure what I'm looking for. I noticed that at one point the folder had a small circle with an 'x' in it, but this has now gone (still can't delete it though). I can add and delete other folders without any problem - it's just the one in question that won't go.

If it's a rights problem, is there any way to overcome this?

Right-click the folder in question and choose "Properties / CHMOD" from the context menu (or press F7) and check the rights listed there. You may want to try giving yourself full rights for everything. If you still encouter problems, please post the full connection log from a delete attempt.

thanks - will give it a go.

Right-click the folder in question and choose "Properties / CHMOD" from the context menu (or press F7) and check the rights listed there. You may want to try giving yourself full rights for everything. If you still encouter problems, please post the full connection log from a delete attempt.

I ticked all the boxes but it didn't work.
Here is the log from my delete attempts:

[19:01:22] RMD delete
[19:01:22] 550 delete: File exists
[19:01:22] CWD /delete
[19:01:22] 250 CWD command successful.
[19:01:22] PWD
[19:01:22] 257 "/delete" is current directory.
[19:01:22] PASV
[19:01:22] 227 Entering Passive Mode (62,253,162,29,237,186)
[19:01:22] Opening data connection to 62.253.162.29 Port: 60858
[19:01:22] LIST -aL
[19:01:22] 150 Opening ASCII mode data connection for file list
[19:01:22] 226-Transfer complete.
[19:01:22] 226 Quotas off
[19:01:22] 179 bytes transferred. (637 bytes/s) (281 ms)
[19:01:22] RMD trash
[19:01:22] 550 trash: File exists
[19:01:22] CWD /delete/trash
[19:01:22] 250 CWD command successful.
[19:01:22] PWD
[19:01:22] 257 "/delete/trash" is current directory.
[19:01:22] PASV
[19:01:22] 227 Entering Passive Mode (62,253,162,29,237,188)
[19:01:22] Opening data connection to 62.253.162.29 Port: 60860
[19:01:22] LIST -aL
[19:01:22] 150 Opening ASCII mode data connection for file list
[19:01:22] 226-Transfer complete.
[19:01:22] 226 Quotas off
[19:01:22] 179 bytes transferred. (716 bytes/s) (250 ms)
[19:01:22] RMD trash
[19:01:22] 550 trash: File exists
[19:01:22] CWD /delete/trash/trash
[19:01:22] 250 CWD command successful.
[19:01:22] PWD
[19:01:23] 257 "/delete/trash/trash" is current directory.
[19:01:23] PASV
[19:01:23] 227 Entering Passive Mode (62,253,162,29,237,191)
[19:01:23] Opening data connection to 62.253.162.29 Port: 60863
[19:01:23] LIST -aL
[19:01:23] 150 Opening ASCII mode data connection for file list
[19:01:23] 226-Transfer complete.
[19:01:23] 226 Quotas off
[19:01:23] 117 bytes transferred. (468 bytes/s) (250 ms)
[19:01:23] CWD /delete/trash
[19:01:23] 250 CWD command successful.
[19:01:23] PWD
[19:01:23] 257 "/delete/trash" is current directory.
[19:01:23] RMD trash
[19:01:23] 550 trash: File exists
[19:01:23] CWD /
[19:01:23] 250 CWD command successful.
[19:01:23] PWD
[19:01:23] 257 "/" is current directory.
[19:01:23] PASV
[19:01:23] 227 Entering Passive Mode (62,253,162,29,237,193)
[19:01:23] Opening data connection to 62.253.162.29 Port: 60865
[19:01:23] LIST -aL
[19:01:23] 150 Opening ASCII mode data connection for file list
[19:01:23] 226-Transfer complete.
[19:01:23] 226 Quotas off
[19:01:23] 314 bytes transferred. (1.30 KB/s) (234 ms)

It seems your server does not allow you to delete non-empty directories ... try to manually remove all files in all contained sub-folders manually, and then delete each empty sub-folder manually.

I did try this and it didn't work either. All folders are empty and I did try to delete them separately but it wouldn't allow me.

Seems to be a server bug then. Please send the whole log from the beginning, so we can see which server software is used. And which exact SmartFTP version are you using?

[20:47:45] SmartFTP v2.0.993.28
[20:47:45] Resolving host name "upload.ntlworld.com"
[20:47:45] Connecting to 62.253.162.29 Port: 21
[20:47:45] Connected to upload.ntlworld.com.
[20:47:45] 220-
[20:47:45] 220-##################################################################
[20:47:45] 220-
[20:47:45] 220- Welcome to upload.ntlworld.com
[20:47:45] 220-
[20:47:45] 220-##################################################################
[20:47:45] 220-
[20:47:45] 220 upload.ntlworld.com FTP server ready
[20:47:45] USER xxxxxxxxx
[20:47:45] 331 Password required for richardsullivan.
[20:47:45] PASS (hidden)
[20:47:46] 230 User richardsullivan logged in.
[20:47:46] SYST
[20:47:46] 215 UNIX Type: L8
[20:47:46] FEAT
[20:47:46] 500 FEAT not understood.
[20:47:46] TYPE I
[20:47:46] 200 Type set to I.
[20:47:46] REST 0
[20:47:46] 350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer.
[20:47:46] PWD
[20:47:46] 257 "/" is current directory.
[20:47:46] TYPE A
[20:47:46] 200 Type set to A.
[20:47:46] PASV
[20:47:46] 227 Entering Passive Mode (62,253,162,29,194,15)
[20:47:46] Opening data connection to 62.253.162.29 Port: 49679
[20:47:46] LIST -aL
[20:47:46] 150 Opening ASCII mode data connection for file list
[20:47:46] 226-Transfer complete.
[20:47:46] 226 Quotas off
[20:47:46] 314 bytes transferred. (1.15 KB/s) (265 ms)
[20:48:37] NOOP
[20:48:37] 200 NOOP command successful.

---------------------------------------------

hope this helps.

Edit: User Name removed (Mike)

hope this helps.

Unfortunately, it does not really help. I guess the only thing left is to ask the server admin to look into his logs to see what's going on, and maybe ask him to apply and update to his server software which may fix this issue you're seeing.

OK, thanks for taking the time to help anyway.