perfectly valid password does not work in ftp

Just got a new ftp account on one of my dedicated servers and had to find out that smartftp has problems with a perfectly valid password (it seems to not correctly be passed over to the server, since other ftp clients work fine using that password). Contact my on MSN at huntihunt@hotmail.com so I can give you the details.

Thx

Stef

+- System -----------------------------



Microsoft Windows XP Professional 



Service Pack 2 (Build 2600)







CPU Speed         : 3010 MHz



Total Memory      : 2096172 KB



Free Memory       : 1195352 KB







+- SmartFTP ---------------------------



Version           : 1.5.991.15



Time Stamp        : 2005-11-17 03:58:31







+- Application DLL --------------------



Controls.dll      : 1.6.991.15



sfFTPLib.dll      : 1.5.7.4



SmartHook.dll     : 1.0.2.1







+- Language ---------------------------



SmartFTP.exe      : 1.5.991.15







+- System DLL -------------------------



unicows.dll       : 1.0.4018.0



shell32.dll       : 6.00.2900.2763 (xpsp_sp2_gdr.050922-1642)



shlwapi.dll       : 6.00.2900.2753 (xpsp_sp2_gdr.050902-1326)



comctl32.dll      : 6.0 (xpsp_sp2_rtm.040803-2158)



riched20.dll      : 5.30.23.1221



schannel.dll      : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)







+- Internet Explorer ------------------



Version           : 6.0.2900.2180







+- Winsock ----------------------------



Winsock           : 2.2

![[[SHOWLOG][/SHOWLOG]][/[SHOWLOG][/SHOWLOG]]][/[[SHOWLOG][/SHOWLOG]][/[SHOWLOG][/SHOWLOG]]]

Here it is: (same userid/password works absolutely fine using wsftp)



[18:18:24]     SmartFTP v1.5.991.15



[18:18:24]     Resolving host name "www2.supportandhelp.com"



[18:18:26]     Connecting to 83.221.143.177 Port: 21



[18:18:26]     Connected to www2.supportandhelp.com.



[18:18:31]     Timeout (5s).



[18:18:31]     Active Help: https://www.smartftp.com/support/kb/58



[18:18:31]     Client closed the connection.



[18:18:32]     Cannot login waiting to retry (5s)...



[18:18:37]     Continue to login attempt 2...



[18:18:37]     Resolving host name "www2.supportandhelp.com"



[18:18:37]     Connecting to 83.221.143.177 Port: 21



[18:18:37]     Connected to www2.supportandhelp.com.



[18:18:41]     QUIT



[18:18:46]     Timeout (5s).



[18:18:46]     Active Help: https://www.smartftp.com/support/kb/74



[18:18:46]     Client closed the connection

This thread could be moved to the premium support group, since I do have a smartfp license.

after playing around a bit I found out, that smartfp does not connect to this server regardless of the used password. The ftp server being used is "proftpd"

Stef

According to the log you are not connecting to a ProFTPd server ... in fact you are not connecting via FTP at all! "www2.supportandhelp.com" is a HTTP address, not an FTP address. You must have mixed up your addresses.

Actually the ftp is running on the same IP as the http server, so it doesn't matter if I use the "www2.supportandhelp.com" or the IP adress it resolves to (I am in general to lazy to make extra entries in my dns zone files just for ftp alias names, especially since the ftp client connects to port 21 anyway). But to make things easy for you, I did it once again using the IP adrress that is hiding beyond www2.supportandhelp.com for the server:











[19:24:50]     SmartFTP v1.5.991.15



[19:24:50]     Resolving host name "83.221.143.177"



[19:24:50]     Connecting to 83.221.143.177 Port: 21



[19:24:50]     Connected to 83.221.143.177.



[19:24:55]     Timeout (5s).



[19:24:55]     Active Help: https://www.smartftp.com/support/kb/58



[19:24:55]     Client closed the connection.



[19:24:55]     Cannot login waiting to retry (5s)...


This is a connection to the same adress using Msofts ftp client:




C:Dokumente und Einstellungendesk>ftp



ftp> open 83.221.143.177



Verbindung mit 83.221.143.177 wurde hergestellt.



220 ProFTPD 1.3.0rc2 Server (ProFTPD Default Installation) [83.221.143.177]



Benutzer (83.221.143.177:(none)): xxxx



331 Password required for xxxx.



Kennwort:



230 User admin logged in.



ftp>

Feel free to contact me and I will offer you a userid/pass to test it yourself.

Stef

PS: As you may have noticed from the first log I posted, smartftp has no problems finding the ftp server at all:




[18:18:37]     Resolving host name "www2.supportandhelp.com" 



[18:18:37]     Connecting to 83.221.143.177 Port: 21 



[18:18:37]     Connected to www2.supportandhelp.com. 



[18:18:41]     QUIT

Hi, raise connection timeout to 120s.

[19:37:40] Resolving host name "www2.supportandhelp.com"
[19:37:41] Connecting to 83.221.143.177 Port: 21
[19:37:41] Connected to www2.supportandhelp.com.
[19:37:49] 220 ProFTPD 1.3.0rc2 Server (ProFTPD Default Installation) [83.221.143.177]
[19:37:49] USER anonymous
[19:37:49] 331 Password required for anonymous.
[19:37:49] PASS (hidden)
[19:37:49] 530 Login incorrect.

Thx a lot. That actually fixed. Need to get my ISP onto it and have them find out why the connection isn't establishe within the 5 seconds, kind of strange since it's a super fast XEON server.

Stef