Problem

You are unable to uninstall an old version of SmartFTP.

Cause

The cached .msi file with the installer metadata no longer exists. This could happen if you have upgraded Windows from an older operating system to Windows 10.

Solution

1. Download and run Microsoft Program Install and Uninstall
2. Click Next
3. Select Uninstalling
4. Select the product (SmartFTP) from the list
5. Click Next