Adobe Photoshop 7

Problem

When the Adobe Photoshop thumbnail/icon shell extension (psicon.dll, aiicon.dll) is installed, the SmartFTP process hangs (not responding) or crashes when files with a .psd extension are displayed in the Transfer Queue.

Cause

A bug in psicon.dll corrupts the heap which results that the process hangs or crashes.

Solution

Go to the C:\Program Files\Common Files\Adobe\Shell folder and rename the psicon.dll file to psicon.disable.dll and aiicon.dll to aiicon.disable.dll.

References

Forums: Transfer Queue freezes SmartFTP interface