Crash reports/dumps can greatly help us find and fix problems you are experiencing with SmartFTP. To collect the crash dumps on your computer please follow these steps:
If SmartFTP crashes
Start SmartFTP
Reproduce the crash
A crash dump is created
Open Windows File Explorer and go to this folder: %LOCALAPPDATA%\CrashDumps Tip: To go to the folder, enter it into the address bar in File Explorer.
Compress (zip, rar) the SmartFTP*.dmp file(s) and upload it to WeTransfer, pixeldrain, or to your preferred file hoster.
If SmartFTP hangs (Window not responding)
Start SmartFTP
Reproduce the problem until SmartFTP hangs
Open the Windows Task Manager (taskmgr.exe)
Click on More details if you do not already see the detailed view
Go to the Details tab
Right-click on the SmartFTP.exe process
Select Create dump file from the context menu
The dump file is written to the %temp% folder
Compress (zip, rar) the .dmp file and upload it to WeTransfer, pixeldrain, or to your preferred file hoster.
Miscellaneous
Heap corruption
If a heap corruption is suspected, enable heap tracing: Open a command prompt (cmd.exe) as Administrator "%ProgramFiles(x86)%\Windows Kits\10\Debuggers\x64\gflags.exe" /p /enable SmartFTP.exe /full
To disable heap tracing: "%ProgramFiles(x86)%\Windows Kits\10\Debuggers\x64\gflags.exe" /p /disable SmartFTP.exe
The gflags.exe tool is available in the Windows SDK (Debugging Tools feature).