Knowledge Base

  1. Casa
  2. Server Errors
  3. User authentication failed
Creato il
Modificato il

Articolo 51

User authentication failed


User authentication failed.



This error comes from the server. It does not allow you to login with the provided username and password. The reasons could be an incorrect username/password combination or a problem with the account.


  • Double check your username/password (e.g. is Caps lock disabled?).
    The username/password information is usually provided by the party managing the server. To obtain the correct information or to reset the password, contact the server administrator. 
  • Ensure that you have entered the correct hostname.

Once you have obtained the correct information and ensured that everything is in order with the account, open a new connection: menu: File - New Connection.

Parole Chiave
logon wrong username

Articoli Correlati

What do you think about this topic? Send feedback!