Crash SmartFtp su Windows 7 64bit

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Giuliano Romano
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Joined: Thu Oct 25, 2012 7:31 am

Crash SmartFtp su Windows 7 64bit

Post by Giuliano Romano » Thu Oct 25, 2012 8:22 am

Salve, non avevo visto il forum in italiano.
Ripeto, ho installato Smartftp 64 bit, lingua italiana, su win7 64bit.
Nel momento in cui clicco sulla freccetta per eseguire il download dei file da remoto a locale, il programma crasha e si riavvia.

Ho provato a cancellare le key nel Regedit, ma nulla da fare.

Grazie, Giuliano

mb
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Re: Crash SmartFtp su Windows 7 64bit

Post by mb » Thu Oct 25, 2012 11:16 am


Giuliano Romano
Posts: 5
Joined: Thu Oct 25, 2012 7:31 am

Re: Crash SmartFtp su Windows 7 64bit

Post by Giuliano Romano » Thu Oct 25, 2012 2:20 pm

Salve, ho già provato e riprovato la soluzione https://www.smartftp.com/support/kb/how ... f2625.html...
NON FUNZIONA.
Sarebbe possibile provare con la versione PRO?

Perché altrimenti sarò costretto a chiedervi indietro i soldi in quanto il software è inutilizzabile!

Grazie

mb
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Re: Crash SmartFtp su Windows 7 64bit

Post by mb » Thu Oct 25, 2012 2:59 pm

Could you please describe your problem (in detail) in English?

And please provide a crash dump if SmartFTP crashes:
https://www.smartftp.com/support/kb/how ... f2594.html

mb
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Re: Crash SmartFtp su Windows 7 64bit

Post by mb » Thu Oct 25, 2012 3:11 pm

Did you also try the following:
1. Uninstall SmartFTP
2. Reboot
3. Delete the c:\program files\SmartFTP Client folder
4. Install SmartFTP

Giuliano Romano
Posts: 5
Joined: Thu Oct 25, 2012 7:31 am

Re: Crash SmartFtp su Windows 7 64bit

Post by Giuliano Romano » Thu Oct 25, 2012 3:13 pm

Hi, i wrote in italian because this is the ITALIAN support forum!
My SmrtFtp doesn't crash at startup, but when i try to download / upload a file on remote server.

I cannot reproduce the error, i'm not able to.

Giuliano Romano
Posts: 5
Joined: Thu Oct 25, 2012 7:31 am

Re: Crash SmartFtp su Windows 7 64bit

Post by Giuliano Romano » Thu Oct 25, 2012 4:08 pm

I tryed this, not works.


Did you also try the following:
1. Uninstall SmartFTP
2. Reboot
3. Delete the c:\program files\SmartFTP Client folder
4. Install SmartFTP

mb
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Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
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Re: Crash SmartFtp su Windows 7 64bit

Post by mb » Thu Oct 25, 2012 4:16 pm

We need a crash dump to debug the problem.

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