SmartFTP Crashing on Right Click of Local File

Locked
Stew
Posts: 3
Joined: Fri Sep 09, 2011 5:16 pm

SmartFTP Crashing on Right Click of Local File

Post by Stew » Fri Sep 09, 2011 5:28 pm

Hi,

I just updated to Build 1213 and any time I Right Click on a file in the Local Browser pane, Smart FTP crashes.

And a separate issue... I also noticed that when I click the triangle next to a directory in the Remote Browser pane, the directory does not expand like it did before.

Both issues also occur in Build 1212 (installed on laptop).

Any thoughts would be appreciated.

Thanks!


+- System -----------------------------
Microsoft Windows 7 Home Premium Edition
Service Pack 1 (Build 7601)

CPU Speed : 3415 MHz
Total Memory : 15359 MB
Free Memory : 7929 MB

+- SmartFTP ---------------------------
Version : 4.0.1213.0
Time Stamp : 2011-09-08 18:09:15
Platform : x64
Id : 400048324
Maintenance : 2012-04-09
Days in use : 868

+- Language ---------------------------
en-US

+- Internet Explorer ------------------
Version : 9.0.8112.16421

sunrisecc
Posts: 7
Joined: Sun Jun 19, 2011 12:04 am

Re: SmartFTP Crashing on Right Click of Local File

Post by sunrisecc » Fri Sep 09, 2011 5:37 pm

I can replicate on 32-bit win 7 using build 1213. I only tested on the local browser window.

sunrisecc
Posts: 7
Joined: Sun Jun 19, 2011 12:04 am

Re: SmartFTP Crashing on Right Click of Local File

Post by sunrisecc » Fri Sep 09, 2011 5:45 pm

From my event viewer.

Code: Select all


Log Name:  	Application

Source:    	Application Error

Date:      	2011-09-09 13:34:57

Event ID:  	1000

Task Category: (100)

Level: 		Error

Keywords:  	Classic

User:      	N/A

Computer:  	SCC

Description:

Faulting application name: SmartFTP.exe, version: 4.0.1213.0, time stamp: 0x4e68edc7

Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96e

Exception code: 0xc015000f

Fault offset: 0x00083dc4

Faulting process id: 0x17ac

Faulting application start time: 0x01cc6f16b348ea39

Faulting application path: C:\Program Files\SmartFTP Client\SmartFTP.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 089d4b0b-db0a-11e0-9157-001cc019b97e

Event Xml:

<Event xmlns="[url="http://schemas.microsoft.com/win/2004/08/events/event"]http://schemas.microsoft.com/win/2004/08/events/event[/url]">

  <System>

	<Provider Name="Application Error" />

	<EventID Qualifiers="0">1000</EventID>

	<Level>2</Level>

	<Task>100</Task>

	<Keywords>0x80000000000000</Keywords>

	<TimeCreated SystemTime="2011-09-09T17:34:57.000000000Z" />

	<EventRecordID>37433</EventRecordID>

	<Channel>Application</Channel>

	<Computer>SCC</Computer>

	<Security />

  </System>

  <EventData>

	<Data>SmartFTP.exe</Data>

	<Data>4.0.1213.0</Data>

	<Data>4e68edc7</Data>

	<Data>ntdll.dll</Data>

	<Data>6.1.7601.17514</Data>

	<Data>4ce7b96e</Data>

	<Data>c015000f</Data>

	<Data>00083dc4</Data>

	<Data>17ac</Data>

	<Data>01cc6f16b348ea39</Data>

	<Data>C:\Program Files\SmartFTP Client\SmartFTP.exe</Data>

	<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>

	<Data>089d4b0b-db0a-11e0-9157-001cc019b97e</Data>

  </EventData>

</Event>

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: SmartFTP Crashing on Right Click of Local File

Post by mb » Fri Sep 09, 2011 5:49 pm

>Stew
Expand. Bug confirmed.

>All
We can debug this directly on your computer. If you are interested please contact us per email at support at smartftp.com
Thank you.
Last edited by mb on Fri Sep 09, 2011 5:53 pm, edited 1 time in total.

Stew
Posts: 3
Joined: Fri Sep 09, 2011 5:16 pm

Re: SmartFTP Crashing on Right Click of Local File

Post by Stew » Fri Sep 09, 2011 6:04 pm

mb,

Yep, "Auto Expand Folders in Folder View" is enabled.

I noticed that the initial view expands properly. For Example: The Path for my Favorite is set as /public_html & when I open that Favorite, the /public_html folder is selected an the tree is properly expanded. However, if I click the triangle next to any folder within public_html the tree does not expand. And if I move up a directory from public_html & click the triangle for any other folder, it will also not expand. But I can expand & collapse the public_html folder without issue. I changed the default path & it behaves the same, the initial directory is expanded properly, but the other directories won't expand.

I will be happy to email support for remote connection in a few hours when I'm off work.

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: SmartFTP Crashing on Right Click of Local File

Post by mb » Fri Sep 09, 2011 8:00 pm

>Stew
The problem with expand has been fixed. The next build (1 day) will correct the problem.

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: SmartFTP Crashing on Right Click of Local File

Post by mb » Fri Sep 09, 2011 11:15 pm

The new build is now available. It should fix both problems reported here:
https://www.smartftp.com/download/

sunrisecc
Posts: 7
Joined: Sun Jun 19, 2011 12:04 am

Re: SmartFTP Crashing on Right Click of Local File

Post by sunrisecc » Fri Sep 09, 2011 11:22 pm

I can now right-click on a file in the local browser.

Stew
Posts: 3
Joined: Fri Sep 09, 2011 5:16 pm

Re: SmartFTP Crashing on Right Click of Local File

Post by Stew » Sat Sep 10, 2011 2:18 am

Confirmed as well. Right Click of Local File is working again as is the Expand of the directory tree.

I have never had a problem with SmartFTP before and I'm definitely not worried should something else happen in the future. What an amazing turn around time on these bug fixes. You guys rock!

Thanks!!!

Locked