SmartFTP Crashing upon download

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rickenbacker
Posts: 6
Joined: Fri Nov 21, 2008 2:23 am

SmartFTP Crashing upon download

Post by rickenbacker » Tue Aug 30, 2011 1:38 pm

Hi, just recently smartftp client has been crashing when downloading anything (SmartFTP client has stopped working). I've also noticed it only occurs when using the download button (arrow) in the middle or drag and drop. I can use 'Download' or 'Download To' fine, I can also edit from remote server fine. Uploading is not an issue.

I've tried uninstalling, reinstalling, closing all apps including antivirus etc and reinstalling, to no avail.

Microsoft Windows 7: Service Pack 1 (Build 7601) 64bit
SmartFTP Version: 4.0.1209.0

Any help would be appreciated.

Cheers
Last edited by rickenbacker on Tue Aug 30, 2011 1:40 pm, edited 1 time in total.

mb
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Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
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Re: SmartFTP Crashing upon download

Post by mb » Tue Aug 30, 2011 1:46 pm

Install the latest version from here:
https://www.smartftp.com/download/

Then post the system information from the menu: Help->About "System Information" dialog.

rickenbacker
Posts: 6
Joined: Fri Nov 21, 2008 2:23 am

Re: SmartFTP Crashing upon download

Post by rickenbacker » Fri Sep 09, 2011 4:00 am


mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: SmartFTP Crashing upon download

Post by mb » Fri Sep 09, 2011 7:21 am

Do you think we can take a look at the problem on your computer? If yes please contact support at smartftp.com and we will send you instructions. Thank you.

rickenbacker
Posts: 6
Joined: Fri Nov 21, 2008 2:23 am

Re: SmartFTP Crashing upon download

Post by rickenbacker » Fri Sep 09, 2011 7:31 am

No worries, have sent of an email to technical support.

Thanks

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
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Re: SmartFTP Crashing upon download

Post by mb » Fri Sep 09, 2011 7:56 am

It seems that deleting the registry key as described in this kb article "fixed" the problem:
https://www.smartftp.com/support/kb/how- ... f2625.html

rickenbacker
Posts: 6
Joined: Fri Nov 21, 2008 2:23 am

Re: SmartFTP Crashing upon download

Post by rickenbacker » Sat Sep 17, 2011 1:47 am

Unfortunately the problem has returned so I'm thinking it coud b due to a 3rd party application, is there a list of know apps that may conflict or cause problems?

Thanks

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: SmartFTP Crashing upon download

Post by mb » Sat Sep 17, 2011 2:09 am

Please contact us by email for another debug session. Thank you.
Last edited by mb on Sat Sep 17, 2011 2:10 am, edited 1 time in total.

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