530error

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familyads
Posts: 4
Joined: Wed Jun 01, 2011 3:29 am

530error

Post by familyads » Wed Jun 01, 2011 3:43 am

I keep getting 530 error. I know the cause but not the solution.For some reason smartFTP or my host is keeping my old FTP login name.I was having issues loading osCommerce so i deleted my domain from the host then reinstalled to the host and recived a new FTP login name. When i use my new login name i get 530 error, when i use my old login it connects, but I cant do anything with the files. i cleares cache in SmartFTP and my browser AND my computer and also cleared smartFTP fav. someone please HELP!

[23:43:51] SmartFTP v4.0.1185.0
[23:43:51] Resolving host name "mywebsite.com"
[23:43:51] Connecting to ###.###.###.## Port: 21
[23:43:51] Connected to mywebsite.com.
[23:43:51] 220 10.####.14.## FTP server ready
[23:43:51] USER ##########
[23:43:51] 331 Password required for #########
[23:43:51] PASS (hidden)
[23:43:52] 530 Login incorrect.
[23:43:52] Active Help: https://www.smartftp.com/support/kb/51
[23:43:52] Client closed the connection.




Thank You
Jim
Last edited by familyads on Wed Jun 01, 2011 3:55 am, edited 1 time in total.

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: 530error

Post by mb » Wed Jun 01, 2011 3:43 am

Please post the complete log from the remote browser with the error message. And please add your license key id to your profile.

familyads
Posts: 4
Joined: Wed Jun 01, 2011 3:29 am

Re: 530error

Post by familyads » Wed Jun 01, 2011 4:03 am

sorry please remove I did not realize this was for Premium Support.
My Apologies
Jim

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: 530error

Post by mb » Wed Jun 01, 2011 4:06 am

Wrong username/password. Please contact your web hosting provider for the correct information. Once you have it, go to the menu: File->New Remote Browser and enter everything there.

familyads
Posts: 4
Joined: Wed Jun 01, 2011 3:29 am

Re: 530error

Post by familyads » Wed Jun 01, 2011 4:08 am

Thank You
Jim

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