Unable To Download or Upload After Upgrade To Build 4.0.1176.0

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cderrick
Posts: 2
Joined: Mon Mar 28, 2011 2:28 pm

Unable To Download or Upload After Upgrade To Build 4.0.1176.0

Post by cderrick » Mon Mar 28, 2011 2:46 pm

After the upgrade to the latest build 4.0.1176.0, I'm now unable to upload or download any files. They don't even get added to the Transfer Queue and nothing appears in the log. Tried re-installing twice, and had exactly the same problem. Tried stopping and re-starting the queue - same problem. I've been using SmartFTP for a long time and never had a problem before after previous upgrades. I urgently need to upload files to a site.

+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 3 (Build 2600)

CPU Speed : 1994 MHz
Total Memory : 2037 MB
Free Memory : 1275 MB

+- SmartFTP ---------------------------
Version : 4.0.1176.0
Time Stamp : 2011-03-27 23:25:07
Platform : x86
Id : 400044813
Maintenance : 2012-04-23
Days in use : 936

+- Language ---------------------------
en-US

+- Internet Explorer ------------------
Version : 7.0.5730.13

+- Winsock ----------------------------
Winsock : 2.2

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Unable To Download or Upload After Upgrade To Build 4.0.1176.0

Post by mb » Mon Mar 28, 2011 3:11 pm

Did you restart your computer?
Last edited by mb on Mon Mar 28, 2011 3:17 pm, edited 1 time in total.

cderrick
Posts: 2
Joined: Mon Mar 28, 2011 2:28 pm

Re: Unable To Download or Upload After Upgrade To Build 4.0.1176.0

Post by cderrick » Mon Mar 28, 2011 3:29 pm

Yes I've re-started several times, and still the same problem.

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Unable To Download or Upload After Upgrade To Build 4.0.1176.0

Post by mb » Mon Mar 28, 2011 3:35 pm

If you haven't done so yet:
Try to uninstall SmartFTP
Then install the newest version again

Also if you have a antivirus / software firewall product installed, temporary disable/uninstall it and try again.

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