Transfer Queue freezes SmartFTP interface

cferd
Posts: 7
Joined: Tue Feb 24, 2009 9:33 pm

Transfer Queue freezes SmartFTP interface

Post by cferd » Sun Oct 11, 2009 8:22 am

Hi,

When transfering files, if the "Transfer Queue" pane is open, SmartFTP will always stop responding. The window will show (not responding) on top, the interface freezes and the only thing I can do is close the program. If left alone, the transfer will continue, but there's no way to know when it's done. With the "Transfer Queue" pane closed, everything works fine as far as I can tell.

Here's the system info:

Code: Select all

+- System -----------------------------

Microsoft Windows Vista Home Premium Edition 

Service Pack 2 (Build 6002)



CPU Speed           : 2605 MHz

Total Memory        : 1981 MB

Free Memory         :  884 MB



+- SmartFTP ---------------------------

Version             : 4.0.1054.0

Time Stamp          : 2009-10-06 19:54:07

Platform            : x86

Id                  : 400102263

Maintenance         : 2010-02-24

Days in use         : 518



+- Language ---------------------------

en-US



+- Internet Explorer ------------------

Version             : 8.0.6001.18813



+- Winsock ----------------------------

Winsock             : 2.2
This has been going on now for a few updates, so if there's a way to go back to a 2.x version with my current license, please let me know.

Thanks,
Ferd

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Transfer Queue freezes SmartFTP interface

Post by mb » Sun Oct 11, 2009 4:09 pm

Please provide a crash/hang dump:
https://www.smartftp.com/support/kb/how- ... f2594.html

Thank you.

cferd
Posts: 7
Joined: Tue Feb 24, 2009 9:33 pm

Re: Transfer Queue freezes SmartFTP interface

Post by cferd » Sun Oct 11, 2009 4:29 pm

Hi,

The dump file is 130MB in size

mb
Posts: 12026
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Re: Transfer Queue freezes SmartFTP interface

Post by mb » Sun Oct 11, 2009 4:41 pm

Please upload it to www.rapidshare.com or to your server of choice.
Thanks.
Last edited by mb on Sun Oct 11, 2009 4:42 pm, edited 1 time in total.

cferd
Posts: 7
Joined: Tue Feb 24, 2009 9:33 pm

Re: Transfer Queue freezes SmartFTP interface

Post by cferd » Sun Oct 11, 2009 6:15 pm


mb
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Display name: Mat (SmartFTP)
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Re: Transfer Queue freezes SmartFTP interface

Post by mb » Sun Oct 11, 2009 7:17 pm

Thank you. Did you take the process dump before the application hung or afterwards?

cferd
Posts: 7
Joined: Tue Feb 24, 2009 9:33 pm

Re: Transfer Queue freezes SmartFTP interface

Post by cferd » Sun Oct 11, 2009 8:15 pm

Hi,
I'm not sure what you mean. I started SmartFTP, ran the command line provided and left the command window open, started a transfer with "Transfer Queue" open, the program hung, I closed the program and closed the command window in that order.

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Transfer Queue freezes SmartFTP interface

Post by mb » Sun Oct 11, 2009 8:22 pm

You should have run the command line after SmartFTP hang. Please try this:

1. Start SmartFTP
2. Start the Transfer Queue and make the application hang
3. Run the command line
Last edited by mb on Sun Oct 11, 2009 8:22 pm, edited 1 time in total.

cferd
Posts: 7
Joined: Tue Feb 24, 2009 9:33 pm

Re: Transfer Queue freezes SmartFTP interface

Post by cferd » Sun Oct 11, 2009 8:42 pm


mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Transfer Queue freezes SmartFTP interface

Post by mb » Sun Oct 11, 2009 10:46 pm

The problem is with psicon.dll. This file comes from Adobe and is used to display thumbnails/icons for .psd files.

To disable it:
1. regsvr32.exe /u C:\Program Files\Common Files\Adobe\Shell\psicon.dll

2. Or go to the registry and delete the following keys:
[HKEY_CLASSES_ROOT\CLSID\{0B6DC6EE-C4FD-11d1-819A-00C04FB69B4D}]
[HKEY_CLASSES_ROOT\.psd\ShellEx]

3. Or rename psicon.dll to psicon.disabled.dll
Last edited by mb on Mon Oct 12, 2009 12:45 am, edited 1 time in total.

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