Smart closes by DEP problem

spartan
Posts: 10
Joined: Fri Nov 07, 2008 9:19 pm

Smart closes by DEP problem

Post by spartan » Mon Oct 05, 2009 10:02 am

I´m using Smart years ago with license. Today I have a new problem when i upload files the program is closed by vista due to DEP (Data Execution Prevention) error.
I thing that is caused by file preview. I install latest version of smart, to verify if is compatible with DEP, but error continues.

How to solve the problem?

thank you.

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Smart closes by DEP problem

Post by mb » Mon Oct 05, 2009 2:34 pm

Install the latest version:
https://www.smartftp.com/download

Then post the system information from the menu: Help->About "System Information"

Regards,
Mat

sethea
Posts: 3
Joined: Mon Oct 05, 2009 2:49 pm

Re: Smart closes by DEP problem

Post by sethea » Mon Oct 05, 2009 2:58 pm

I started getting this error today also. I had a 3.xx something version and went and upgraded to the newest version. Problem still continues. I have a file called index.html that whenever I click on it it crashes SmartFTP and says that it closed because of the DEP protection. I renamed the file. Moved it. Created a brand new blank file (using notepad) and named it index.html and 1234.html with the same results. It seems like anything I create (with .html) now crashes the program. I can click on txt files, but not .html files. I created a new txt file, typed blah blah and saved it as test.txt and test.html. When I click on the txt file through SmartFTP it previews fine. When I click on the .html file, it crashes.. Any advise? I have logmein.com on the computer if a remote view helps for an admin...

Seth Anderson
Here's my info:

+- System -----------------------------
Microsoft Windows Vista Ultimate Edition
Service Pack 2 (Build 6002)

CPU Speed : 2300 MHz
Total Memory : 2047 MB
Free Memory : 2041 MB

+- SmartFTP ---------------------------
Version : 4.0.1052.0
Time Stamp : 2009-10-03 00:50:19
Platform : x86
Id : 400110711
Maintenance : 2010-07-08
Days in use : 17

+- Language ---------------------------
en-US

+- Internet Explorer ------------------
Version : 8.0.6001.18813

+- Winsock ----------------------------
Winsock : 2.2

spartan
Posts: 10
Joined: Fri Nov 07, 2008 9:19 pm

Re: Smart closes by DEP problem

Post by spartan » Mon Oct 05, 2009 3:00 pm


Install the latest version:
https://www.smartftp.com/download

Then post the system information from the menu: Help->About "System Information"

Regards,
Mat


+- System -----------------------------
Microsoft Windows Vista Business Edition
Service Pack 2 (Build 6002)

CPU Speed : 2493 MHz
Total Memory : 2047 MB
Free Memory : 1044 MB

+- SmartFTP ---------------------------
Version : 4.0.1052.0
Time Stamp : 2009-10-03 00:50:19
Platform : x86
Id : 400076934
Maintenance : 2009-09-14
Days in use : 35

+- Language ---------------------------
es-ES

+- Internet Explorer ------------------
Version : 8.0.6001.18813

+- Winsock ----------------------------
Winsock : 2.2

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Smart closes by DEP problem

Post by mb » Mon Oct 05, 2009 3:30 pm

Thanks. Please create a crash dump and I can look at it:
https://www.smartftp.com/support/kb/how- ... f2594.html

Regards,
Mat

sethea
Posts: 3
Joined: Mon Oct 05, 2009 2:49 pm

Re: Smart closes by DEP problem

Post by sethea » Tue Oct 06, 2009 8:40 pm

Once the 207Mb zip file finishes uploading it will be in the folder here: http://sethedward.com/SMARTFtp/
(I have fast-for-the-middle-of-nowhere wireless internet so it will likely take an hour or so to finish)

Seth

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Smart closes by DEP problem

Post by mb » Tue Oct 06, 2009 9:03 pm

Thank you. Did you already try it with the latest build (1054) we have just released?

Regards,
Mat

spartan
Posts: 10
Joined: Fri Nov 07, 2008 9:19 pm

Re: Smart closes by DEP problem

Post by spartan » Wed Oct 07, 2009 7:09 am


Thank you. Did you already try it with the latest build (1054) we have just released?

Regards,
Mat

Yes Mat, when had problem, first I done is install last version, and the problem remains. Yesterday was imposible to work with smartftp, when I select .html archives in local browser windows stop program due to DEP problem.

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Smart closes by DEP problem

Post by mb » Wed Oct 07, 2009 1:31 pm

spartan: Please post the system information from the menu: Help->About "System Information"
Last edited by mb on Wed Oct 07, 2009 5:27 pm, edited 1 time in total.

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Smart closes by DEP problem

Post by mb » Wed Oct 07, 2009 5:40 pm

Seth: I looked at your crash dump and here is the stack trace:

28000000()
inetcomm.dll!OE_SafeReleaseAndNullPtr<IFontCache>() + 0x17 bytes
inetcomm.dll!CHtmlPreviewer::IsMessagePhishing() + 0x121 bytes
inetcomm.dll!CBody::_InitPhishing() + 0x77 bytes
inetcomm.dll!CBody::OnDocumentReady() + 0x1c2 bytes
inetcomm.dll!CBody::Exec() + 0x57 bytes
mshtml.dll!6aa7ec57()
[Frames below may be incorrect and/or missing, no symbols loaded for mshtml.dll]
mshtml.dll!6a9e48ea()
inetcomm.dll!CPrivateUnknown::CUnkInner::Release() + 0x14 bytes
inetcomm.dll!CPrivateUnknown::Release() + 0x11 bytes
064699c0()
mshtml.dll!6aa76a27()
mshtml.dll!6aa80442()
mshtml.dll!6aa81348()
user32.dll!_NtUserRedrawWindow@16() + 0xc bytes

You can see that the crash happens in the html control in the preview pane.
The same issue has been reported by another user. He then reported it to MS and they did - without any analysis - just blame our product for it:
http://social.technet.microsoft.com/For ... 5519469fcb

Later the user was not able to reproduce it anymore so the case got closed at MS.

Regards,
Mat
Last edited by mb on Wed Oct 07, 2009 5:41 pm, edited 1 time in total.

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