Error when using via External Drive

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sawsan22
Posts: 4
Joined: Wed Sep 24, 2008 2:34 pm

Error when using via External Drive

Post by sawsan22 » Wed Sep 24, 2008 2:44 pm

Smart FTP had worked great for me for some time, now, I am getting ready to pay for my subscirprion so I downloaded the latest version but it does not work at all with external harddrive

1. Host computer has windows XP Pro
2. 320GB external harddrive, loaded MOJOPac on it to access the internet through that, all other softwares work fine except smartftp.

Note: Core FTP & Cute FTP work fine on the external drive

Any solutions??

Thanks

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Error when using via External Drive

Post by mb » Wed Sep 24, 2008 2:50 pm

What exactly is not working? Can you post a log which shows the problem?

sawsan22
Posts: 4
Joined: Wed Sep 24, 2008 2:34 pm

Re: Error when using via External Drive

Post by sawsan22 » Wed Sep 24, 2008 3:00 pm

Sure; once the server, name & pw is enetered, it errors [SmartFTP has encountered a problem and needs to close, we are sorry for the inconvenience]

I save a printscreen but i don't know how to attach it

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Error when using via External Drive

Post by mb » Wed Sep 24, 2008 3:10 pm

What version of SmartFTP do you have installed? Post the system information from the menu: Help->About->System Information.

sawsan22
Posts: 4
Joined: Wed Sep 24, 2008 2:34 pm

Re: Error when using via External Drive

Post by sawsan22 » Wed Sep 24, 2008 3:32 pm

- System -----------------------------
Microsoft Windows XP Professional
Service Pack 2 (Build 2600)

CPU Speed : 798 MHz
Total Memory : 511 MB
Free Memory : 178 MB

+- SmartFTP ---------------------------
Version : 3.0.1022.38
Time Stamp : 2008-09-22 17:21:01
Platform : x86
Unlicensed
Days in use : 7

+- Application DLL --------------------
sfFTPLib.dll : 1.5.14.3
sfFavorites.dll : 1.0.18.38
sfFavoritesShellExtension.dll : 1.0.1.14
sfTransferQueue.dll : 1.0.15.38
sfFTPShellExtension.dll : 1.0.13.38
SmartFTPPS.dll : 3.0.1022.38

+- Language ---------------------------
SmartFTP.exe : 3.0.1022.38

+- Internet Explorer ------------------


+- Winsock ----------------------------
Winsock : 2.2

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Error when using via External Drive

Post by mb » Wed Sep 24, 2008 3:34 pm

Thank you. Can you please collect the crash dump as described here:
https://www.smartftp.com/support/kb/how- ... f2594.html

If you need any help with this you can contact us directly at support(at)smartftp.com

Thank you
Regards,
mat

sawsan22
Posts: 4
Joined: Wed Sep 24, 2008 2:34 pm

Re: Error when using via External Drive

Post by sawsan22 » Wed Sep 24, 2008 3:52 pm

Thanks Mat; you have been a great help, I am downloading the new debugging tool now, what do you want me to do after completing all the steps?

Sara

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Error when using via External Drive

Post by mb » Wed Sep 24, 2008 3:55 pm

Hello Sara ..

Please upload the crash dump to a FTP server or to rapidshare.com as described in the article. Then just send us the link to the crash dump.

Thank you.

Regards,
Mat

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Error when using via External Drive

Post by mb » Wed Oct 29, 2008 4:21 pm

I was wondering if you ever had a chance to test it with the latest version of SmartFTP?
https://www.smartftp.com/download

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