SmartFTP Crashes after ~50 seconds

wundermac
Posts: 6
Joined: Thu Jan 18, 2007 11:13 pm

SmartFTP Crashes after ~50 seconds

Post by wundermac » Tue Jan 30, 2007 8:03 pm

My SmartFTP client continues to crash around 50 seconds after activation. System information below.

If I'm really quick, i can demonstrate that the product is working correctly up until the crash. For example, I can define a remote then shut down the client. open it again and the remote is started correctly, I can then transfer a file, navigate to another location, shut down the client. On restarting, everything comes back at the new location. All as long as i get the work done inside 50 seconds.

I've reviewed the board for similar problems but cannot find anything exactly matching. Might be similar to runtime or VM problems reported here but I get no such indication. The client window just disappears and any changes in configuration are not saved.
I've been suffering this with all 2.0 releases so have been looking for a solution for some time and starting to get ready to givge up or go back to 1.5.



+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 2 (Build 2600)

CPU Speed : 1495 MHz
Total Memory : 1023 MB
Free Memory : 624 MB

+- SmartFTP ---------------------------
Version : 2.0.1002.2
Time Stamp : 2007-01-23 04:21:49
Platform : x86

+- Application DLL --------------------
sfFTPLib.dll : 1.5.9.5
SmartHook.dll : 1.0.2.1

+- Language ---------------------------
SmartFTP.exe : 2.0.1002.2

+- System DLL -------------------------
unicows.dll : 1.0.4018.0
shell32.dll : 6.00.2900.2951 (xpsp_sp2_gdr.060713-0009)
shlwapi.dll : 6.00.2900.2995 (xpsp_sp2_gdr.060913-0010)
comctl32.dll : 6.0 (xpsp.060825-0040)
riched20.dll : 5.30.23.1221
schannel.dll : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

+- Internet Explorer ------------------
Version : 6.0.2900.2180

+- Winsock ----------------------------
Winsock : 2.2

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: SmartFTP Crashes after ~50 seconds

Post by mb » Tue Jan 30, 2007 11:56 pm

Hello ...

Thank you for your report. Can you reproduce this on any system or just on your particular system/configuration?

Regards,
-Mat

wundermac
Posts: 6
Joined: Thu Jan 18, 2007 11:13 pm

Re: SmartFTP Crashes after ~50 seconds

Post by wundermac » Wed Jan 31, 2007 12:32 am

Hello ...

Thank you for your report. Can you reproduce this on any system or just on your particular system/configuration?

Regards,
-Mat


No, just the one system. I have a second system that closely mirrors the problem box (memory, cpu speed etc). It happily runs 2.0.2001.9. The only difference in system info from SmartFTP is the version of shlwapi.dll. I tracked back and found that this dll on the problem machine was not properly updated during a Windows update. I made the appropriate changes and now both systems mirror each other. Still have the problem.

I have a third system that I can test later today. The hardware, cpu etc is identical to the problem machine except it has half the memory. I'll download and add SmartFTP and report back in an hour or two.

JackSarfatti
Posts: 1
Joined: Wed Jan 31, 2007 6:14 pm

Re: SmartFTP Crashes after ~50 seconds

Post by JackSarfatti » Wed Jan 31, 2007 6:31 pm

I updated to SmartFTP yesterday paid for license, now neither my old v1 or new v2 works!
I am on Windows XP.
Both old and new versions connect to the outside server where my stuff is.
V2 shows both my local & distant server files -but does not respond to upload or download commands.
This is a bummer. I have no such problem on my MAC machine, but I need this Windows machine to work as well.
V1 does not even allow me to select files for upload. However I think I put my V2 key into it by mistake. How do I get my old V1 key so at least that one will work as it did before?
Last edited by JackSarfatti on Wed Jan 31, 2007 6:32 pm, edited 1 time in total.

wundermac
Posts: 6
Joined: Thu Jan 18, 2007 11:13 pm

Re: SmartFTP Crashes after ~50 seconds

Post by wundermac » Wed Jan 31, 2007 7:13 pm

Hello ...

Thank you for your report. Can you reproduce this on any system or just on your particular system/configuration?

Regards,
-Mat


OK, I installed latest SmartFTP beta on the third machine (the one with identical hardware to problem machine). Left it up and running for several hours while other things were being done on the machine. When I shut the machine down around 2.00 am, it had been running for about seven hours whith no apparent ill effects to SmartFTP. Not a rigorous test but enough to show I do not have the 50 second shut-down problem.

Any ideas or suggestions on how to proceed?

mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: SmartFTP Crashes after ~50 seconds

Post by mb » Wed Jan 31, 2007 8:25 pm

Hello ...

I think the problem is more related to your system/configuration than SmartFTP. I would recommend you to reinstall your system.

Regards,
SmartFTP

wundermac
Posts: 6
Joined: Thu Jan 18, 2007 11:13 pm

Re: SmartFTP Crashes after ~50 seconds

Post by wundermac » Tue Feb 06, 2007 2:39 am

Hello ...

I think the problem is more related to your system/configuration than SmartFTP. I would recommend you to reinstall your system.

Regards,
SmartFTP


mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: SmartFTP Crashes after ~50 seconds

Post by mb » Wed Feb 21, 2007 10:58 am

Hello ..

You may want to try the latest beta version to see if it helps:
https://www.smartftp.com/download

Regards,
-Mat

scottcap
Posts: 3
Joined: Thu Feb 22, 2007 8:00 pm

Re: SmartFTP Crashes after ~50 seconds

Post by scottcap » Thu Feb 22, 2007 8:05 pm


mb
Posts: 12026
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: SmartFTP Crashes after ~50 seconds

Post by mb » Fri Feb 23, 2007 1:13 am

Hello ...

Please provide a movie showing the problem. You can use CamStudio (Free) to create it:
http://www.camstudio.org/

Regards,
SmartFTP

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