Files are not moved after transfer

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petrzampach
Posts: 3
Joined: Mon Dec 05, 2016 1:36 pm

Files are not moved after transfer

Post by petrzampach » Mon Dec 05, 2016 1:50 pm

Hi,
I can create a scheduled task, I can also set up the favorite connection so it moves the files.
After successful transfer it makes COPY of the files but doesn't delete them from the original location.
The files are stuck in the Transfer Queue with the sleep icon and after ten seconds it copies the files to the back up folder but they are still kept in the original folder.
I have tried to run as admin, the files are not read only, etc.
the screen is here:
Image

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
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Re: Files are not moved after transfer

Post by mb » Mon Dec 05, 2016 4:33 pm

menu: File - Help - Request Support

petrzampach
Posts: 3
Joined: Mon Dec 05, 2016 1:36 pm

Re: Files are not moved after transfer

Post by petrzampach » Tue Dec 06, 2016 8:45 am

Hmm, that is not helpful at all..
I am evaluating the product for my company and id does 99% of what we need, except the small little thing, but I am not gonna buy it unless it's working 100%.
But in order to get the help to get it working I need to buy it.
Please, help me figure it out.
Thanks
Petr

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Files are not moved after transfer

Post by mb » Tue Dec 06, 2016 8:17 pm

Please install the latest version:
https://www.smartftp.com/download

petrzampach
Posts: 3
Joined: Mon Dec 05, 2016 1:36 pm

Re: Files are not moved after transfer

Post by petrzampach » Wed Dec 07, 2016 12:08 pm

It works!! It does exactly what we need, thank you, we will buy it soon!
Excellent support!
Petr

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