Cannot add/edit favourites

dicks
Posts: 12
Joined: Tue Oct 11, 2005 3:15 pm

Re: Cannot add/edit favourites

Post by dicks » Wed Mar 04, 2009 5:53 pm

Uhm, would I not loose all my favorites?

Running under a different user account makes no sense.

This is a bug in the code, please fix it.

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Cannot add/edit favourites

Post by mb » Wed Mar 04, 2009 5:57 pm

Please follow the instructions as given.

Please add your license key id to your profile in the forum.
Last edited by mb on Wed Mar 04, 2009 6:00 pm, edited 1 time in total.

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
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Re: Cannot add/edit favourites

Post by mb » Wed Mar 04, 2009 6:20 pm

Another fix that worked for another user was to delete the registry key at:
HKEY_CURRENT_USER\Software\SmartFTP

1. Go to the start button in Windows (bottom left)
2. Select Run...
3. Enter regedit.exe
4. Press Enter
5. Delete the registry key/folder at:
HKEY_CURRENT_USER\Software\SmartFTP
Last edited by mb on Wed Mar 04, 2009 6:22 pm, edited 1 time in total.

dicks
Posts: 12
Joined: Tue Oct 11, 2005 3:15 pm

Re: Cannot add/edit favourites

Post by dicks » Wed Mar 04, 2009 7:13 pm

I tried that, does not work.

I still can not add or edit favorites. In the favorites window when I right click and select "New", "Folder" then SmartFTP crashes. I have Vista-32 with SP1.

Can't you repro this, it repro's here every time no matter what you tell me to do.

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
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Re: Cannot add/edit favourites

Post by mb » Wed Mar 04, 2009 10:45 pm

Nope we cannot reproduce it otherwise the problem would not exist. We had a couple of users with the same problem and it all orginated from old localization files (*DEU.dll), a corrupt installation or a registry problem.

Did you try everything I suggested?
1. registry cleanup
2. complete uninstall with manual deletion of all files in the program files folder
3. rename the %AppData%\SmartFTP folder to %AppData%\SmartFTP.Backup

Regards,
Mat

dicks
Posts: 12
Joined: Tue Oct 11, 2005 3:15 pm

Re: Cannot add/edit favourites

Post by dicks » Wed Mar 04, 2009 11:09 pm

Mat,

I took a copy of the favorites folder and then removed the registry key, uninstalled SmartFTP and rebooted. I then manually deleted all folders, also the one in appdata/roaming.

I then re-installed latest 3.0 and voilá I can now edit favorites. However for some reason the copied favorites folder was empty and I now have to re-enter all my favorites. The favorites backup is something you guys need to look at (perhaps offer a server based option like Foxmarks for Firefox?).

Still very puzzeling why a complete uninstall is required to get SmartFTP working again...
Last edited by dicks on Wed Mar 04, 2009 11:10 pm, edited 1 time in total.

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
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Re: Cannot add/edit favourites

Post by mb » Thu Mar 05, 2009 12:21 am

The favorites in SmartFTP are individual .xml files. So you can just copy the xml files/folders from your old favorites folder to the new favorites folder.

You can do daily/weekly backup of your favorites. Menu: Tools->Settings. Then go to the Backup page.

Regards,
Mat

dicks
Posts: 12
Joined: Tue Oct 11, 2005 3:15 pm

Re: Cannot add/edit favourites

Post by dicks » Thu Mar 05, 2009 6:15 am

OK, I'll take a look at that.

Any idea why a complete uninstall/re-install was required to get rid of the non functional favorites issue and crash when adding a new favorite?

tomh73
Posts: 4
Joined: Sun Mar 01, 2009 7:29 am

Re: Cannot add/edit favourites

Post by tomh73 » Thu Mar 05, 2009 9:08 am

Hi,

My problem with the favourites on Vista 64 is solved, doing what you suggested:

- start windows vista in safe mode
- delete smartftp registry keys with regedit (hkey_current_user\software\smartftp)
- delete old program files in program files (x86)/Smartftp
- rename users\your_username\AppData\Roaming\Smartftp into Smartftp.backup
- reboot to windown normal mode
- reinstall
- unzip your favourites backup and place them into your appdata smartftp favourites folder

Thank you for your support.

best regards,

Tom

danifer
Posts: 47
Joined: Sat Mar 01, 2008 8:56 pm

Re: Cannot add/edit favourites

Post by danifer » Sat Mar 07, 2009 10:28 am

tom, I have the same problem (I think) but your solution did not work for me.

did you have problem renaming favourites both in the favourite manager and in the favourite menu?

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