Cannot add/edit favourites

tomh73
Posts: 4
Joined: Sun Mar 01, 2009 7:29 am

Cannot add/edit favourites

Post by tomh73 » Tue Mar 03, 2009 1:43 pm

Hi,

I am using the 64 bits Version 3.0.1026.11 and I cannot add or change any favourites.
It just does not respond when I go to Favourites and try to add or edit.
Is there a workaround?
Here are my system/version specs.


+- System -----------------------------
Microsoft Windows Vista Business Edition
Service Pack 1 (Build 6001)

CPU Speed : 2133 MHz
Total Memory : 5054 MB
Free Memory : 2356 MB

+- SmartFTP ---------------------------
Version : 3.0.1026.11
Time Stamp : 2009-02-27 16:17:26
Platform : x64
Id : xxxxxxxxxx (removed)
Days in use : 684

+- Application DLL --------------------
sfFTPLib.dll : 1.5.17.17
sfFavorites.dll : 1.0.22.11
sfFavoritesShellExtension.dll : 2.0.2.1
sfTransferQueue.dll : 1.0.19.11
sfFTPShellExtension.dll : 1.0.17.11
SmartFTPPS.dll : 3.0.1026.11

+- Language ---------------------------
SmartFTP.exe : 3.0.1026.11

+- Internet Explorer ------------------
Version : 7.0.6001.18000

+- Winsock ----------------------------
Winsock : 2.2

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Cannot add/edit favourites

Post by mb » Tue Mar 03, 2009 2:05 pm

Hello ..

What exactly is not working? Are you able to opent he Favorites browser? Menu: Favorites->Edit Favorites.

Regards,
Mat

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Cannot add/edit favourites

Post by mb » Tue Mar 03, 2009 5:05 pm

Please install the latest version (3.0.1026.13) of SmartFTP from here:
https://www.smartftp.com/download

tomh73
Posts: 4
Joined: Sun Mar 01, 2009 7:29 am

Re: Cannot add/edit favourites

Post by tomh73 » Wed Mar 04, 2009 7:14 am


dicks
Posts: 12
Joined: Tue Oct 11, 2005 3:15 pm

Re: Cannot add/edit favourites

Post by dicks » Wed Mar 04, 2009 8:22 am

Tom, I have the same issue with build .13.

Right click on a favorite (from favorites manager), properties - nothing happens. Click "New" and nothing happens.

There is also a blank menu entry when right clicking on a favorite (running SmartFTP on German OS).

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Cannot add/edit favourites

Post by mb » Wed Mar 04, 2009 1:54 pm

Please close SmartFTP and then delete the old german language files *DEU.dll in the C:\Programme\SmartFTP Client folder.

dicks
Posts: 12
Joined: Tue Oct 11, 2005 3:15 pm

Re: Cannot add/edit favourites

Post by dicks » Wed Mar 04, 2009 2:13 pm

Did that, I still can not add a favorite. The window just does not show. When I try to add a new folder SmartFTP crashes.

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Cannot add/edit favourites

Post by mb » Wed Mar 04, 2009 2:55 pm

Please try the latest version:
https://www.smartftp.com/download

And reboot your computer if you are prompted to do so.

Regards,
Mat

dicks
Posts: 12
Joined: Tue Oct 11, 2005 3:15 pm

Re: Cannot add/edit favourites

Post by dicks » Wed Mar 04, 2009 4:35 pm

No change with build .14. To repro:

1. Open SmartFTP and click "Favorites" then "Edit favorites". Then right click on an entry and select "Properties" ("Eigenschaften" in my German OS). Nothing happens -> expected window to open.

2. Same as above but in favorites dialog on the right side where the favorites are, in a white area, do a right click and select New, Folder. SmartFTP crashes ungracefully.

3. Click on Favorites menu and then right click on a favorite, select "Properties", also here nothing happens.

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Cannot add/edit favourites

Post by mb » Wed Mar 04, 2009 5:46 pm

1. Uninstall SmartFTP
2. Remove the complete C:\Programme\SmartFTP Client folder
3. Install SmartFTP.
4. Then try to run SmartFTP under a different user account

Also please check if you have a file called desktop.ini in the following folder:
%appdata%\SmartFTP\Client 2.0\Favorites

If yes delete it.

Regards,
Mat
Last edited by mb on Wed Mar 04, 2009 5:46 pm, edited 1 time in total.

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