Favorites causes program to terminate (still)

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acollis
Posts: 5
Joined: Wed Nov 26, 2008 11:32 pm

Favorites causes program to terminate (still)

Post by acollis » Mon Jan 12, 2009 1:39 pm

Hello,

There are still issues with the Favorites crashing, I have the latest beta and I have deleted the registry keys as requested from my previous topic. However the next time the program is run, the issue comes back.

Please advise.

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Favorites causes program to terminate (still)

Post by mb » Mon Jan 12, 2009 4:57 pm

Please post the system information from the menu: Help->About "System Information" dialog.

Ring_of_fire
Posts: 43
Joined: Mon Jul 28, 2003 8:10 am

Re: Favorites causes program to terminate (still)

Post by Ring_of_fire » Wed Jan 14, 2009 9:45 am

After installing the latest beta:
https://www.smartftp.com/download

HKEY_CURRENT_USER\Software\SmartFTP entry in the registry should also be deleted. This solved the case for me once for all.

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Favorites causes program to terminate (still)

Post by mb » Wed Jan 14, 2009 9:52 pm

@dam: If the problem persists provide a crash dump as described here: https://www.smartftp.com/support/kb/how- ... f2594.html

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