SmartFTP is constantly locking up or crashing

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derril
Posts: 20
Joined: Sat May 19, 2007 4:32 pm

SmartFTP is constantly locking up or crashing

Post by derril » Mon Nov 24, 2008 7:21 am

Where should I start? Most of the time I can only run it for a few minutes before it dies.

I have tried uninstalling, restarting and installing again and only copying my favorites in and it's still crashing. Is it possible that a favorite could be busted?

+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 3 (Build 2600)

CPU Speed : 3200 MHz
Total Memory : 1387 MB
Free Memory : 815 MB

+- SmartFTP ---------------------------
Version : 3.0.1024.29
Time Stamp : 2008-11-20 18:36:30
Platform : x86
Id : 400029644
Days in use : 258

+- Application DLL --------------------
sfFTPLib.dll : 1.5.15.4
sfFavorites.dll : 1.0.20.29
sfFavoritesShellExtension.dll : 1.0.1.21
sfTransferQueue.dll : 1.0.17.29
sfFTPShellExtension.dll : 1.0.15.29
SmartFTPPS.dll : 3.0.1024.29

+- Language ---------------------------
SmartFTP.exe : 3.0.1024.29

+- Internet Explorer ------------------
Version : 7.0.5730.13

+- Winsock ----------------------------
Winsock : 2.2
Last edited by derril on Mon Nov 24, 2008 7:55 am, edited 1 time in total.

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: SmartFTP is constantly locking up or crashing

Post by mb » Mon Nov 24, 2008 9:01 am

Unable to reproduce. Install the latest beta version and then provide a crash dump:
https://www.smartftp.com/support/kb/how- ... f2594.html

derril
Posts: 20
Joined: Sat May 19, 2007 4:32 pm

Re: SmartFTP is constantly locking up or crashing

Post by derril » Mon Dec 08, 2008 6:51 am

I have reproduced the problem on a brand new windows install with the latest version. Here is the crash dump: http://rapidshare.com/files/171348460/C ... M.zip.html

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: SmartFTP is constantly locking up or crashing

Post by mb » Mon Dec 08, 2008 1:42 pm

The crash dump didn't contain any useful information (empty call stack). Can you pleaes try it with the latest version?
https://www.smartftp.com/download

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