Remote Edit problem, Cannot use Notepad++

andyman77
Posts: 16
Joined: Tue Jul 22, 2008 7:04 pm

Remote Edit problem, Cannot use Notepad++

Post by andyman77 » Tue Jul 22, 2008 7:41 pm

Hi,

In Smartftp 2 I had no problems using Notepad++ to edit my online files.

However, in smartftp 3 I just cannot get Notepad++ to work.

I am aware, from reading the forum that this works fine with Notepad, but notepad is at least useless in editing files as it can't interpret most PHP files I create, or are created.

For me, this is a big show stopper for me to purchasing SmartFTP, A program that I have been using for many years, does what I want, and one that I am willing to pay for. But if I can't use another editor other than Notepad, I will be inclined to stop using it. This I hope will not happen.



My settings:

I am using Notepad++ 5.0.2

+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 3 (Build 2600)

CPU Speed : 2814 MHz
Total Memory : 2047 MB
Free Memory : 2047 MB

+- SmartFTP ---------------------------
Version : 3.0.1020.4
Time Stamp : 2008-07-22 03:55:54
Platform : x86
Unlicensed
Days in use : 22

+- Application DLL --------------------
sfFTPLib.dll : 1.5.13.36
sfFavorites.dll : 1.0.16.4
sfFavoritesShellExtension.dll : 1.0.1.13
sfTransferQueue.dll : 1.0.13.4
sfFTPShellExtension.dll : 1.0.11.4

+- Language ---------------------------
SmartFTP.exe : 3.0.1020.4

+- Internet Explorer ------------------
Version : 6.0.2900.5512

+- Winsock ----------------------------
Winsock : 2.2

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Remote Edit problem, Cannot use Notepad++

Post by mb » Tue Jul 22, 2008 7:45 pm

It works perfectly with Notepad++ here and I use it daily. What exactly is not working for you?

Regards,
Mat

andyman77
Posts: 16
Joined: Tue Jul 22, 2008 7:04 pm

Re: Remote Edit problem, Cannot use Notepad++

Post by andyman77 » Tue Jul 22, 2008 8:46 pm

Last edited by andyman77 on Tue Jul 22, 2008 8:47 pm, edited 1 time in total.

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Remote Edit problem, Cannot use Notepad++

Post by mb » Tue Jul 22, 2008 8:57 pm

Do you select Notepad++ in the Edit context menu?

When you go to the menu: Favorites->Edit Favorites. Is everything displayed correctly there?

Do you have any kind of software firewall or antivirus product installed? If yes try to uninstall them and then reinstall SmartFTP. We had similar problems with other users where these application just blocked components in SmartFTP.

Regards,
Mat

andyman77
Posts: 16
Joined: Tue Jul 22, 2008 7:04 pm

Re: Remote Edit problem, Cannot use Notepad++

Post by andyman77 » Tue Jul 22, 2008 9:52 pm

Do you select Notepad++ in the Edit context menu?

When you go to the menu: Favorites->Edit Favorites. Is everything displayed correctly there?

Do you have any kind of software firewall or antivirus product installed? If yes try to uninstall them and then reinstall SmartFTP. We had similar problems with other users where these application just blocked components in SmartFTP.

Regards,
Mat

Hi Mat,

Thanks for staying with me on this,

When I look at my favourites It seems to be displaying the folder C:\documents and settings\<my profile>\applications data??

Notepad++ is setup as the default viewer also editor.

I can even see after I have closed notepad++ that the monitoring is still running.

I use Eset (Nod32) as my AV,

I don't use a firewall, as I am behind a router + firewall.

I will try and dis-able my AV and re-install SmartFTP.

Regards,

Andy

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Remote Edit problem, Cannot use Notepad++

Post by mb » Tue Jul 22, 2008 9:59 pm

Hello ...

The file that is being monitored is not automatically removed from the transfer queue. That's not the problem. But I think the problem is with the favorites. More specficially with the favorites folder or the shell extension. Nod32 is not causing any problems with SmartFTP so don't disable/uninstall it.

Please verify your favorites folder:
menu: Tools->Settings. Then go to the Favorites dialog and check the path to the Personal Favorites. It should be C:\documents and settings\<my profile>\applications data\SmartFTP\Client 2.0\Favorites

Can you send a screenshot of the edit favorites window? Thanks.

Regards,
Mat

andyman77
Posts: 16
Joined: Tue Jul 22, 2008 7:04 pm

Re: Remote Edit problem, Cannot use Notepad++

Post by andyman77 » Tue Jul 22, 2008 10:33 pm


mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Remote Edit problem, Cannot use Notepad++

Post by mb » Tue Jul 22, 2008 10:39 pm

Hello ..

1. Go to the Application Data folder in Windows Explorer and copy all the .xml files to another place.

2. Then open regedit.exe and delete the following registry key:
HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0

3. You may need to copy the favorites back from the folder in 1. once the correct folder has been created.

Regards,
Mat

andyman77
Posts: 16
Joined: Tue Jul 22, 2008 7:04 pm

Re: Remote Edit problem, Cannot use Notepad++

Post by andyman77 » Tue Jul 22, 2008 11:50 pm

Hello ..

1. Go to the Application Data folder in Windows Explorer and copy all the .xml files to another place.

2. Then open regedit.exe and delete the following registry key:
HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0

3. You may need to copy the favorites back from the folder in 1. once the correct folder has been created.

Regards,
Mat

Hi,

I did step 1, no problems, I did step 2, big problems,

I couldn't get smart FTP to work at all?! It now refuses to load up.

I have restored my system from a backup. So I am back to where I was..

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Remote Edit problem, Cannot use Notepad++

Post by mb » Wed Jul 23, 2008 12:06 am

Did you move your application data folder (in Windows) to another location from the default?

What error did you get after you removed the registry key?

Please install and run SmartFTP from a different user account on your system.

Regards,
Mat

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