Favourites bug/problem

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nmg196
Posts: 6
Joined: Wed May 28, 2008 9:01 am

Favourites bug/problem

Post by nmg196 » Wed May 28, 2008 9:07 am

Hi,

I go to edit favourites (Ctrl-E), the window doesn't contain any of the favourite items or folders which are listed on the favourites drop down menu. Apart from the actual panes and toolbars etc, it's completely blank.

I also cannot create any new folders or favourites using this dialog as those options are ghosted out and inactive.

Sometimes when I click somewhere in this window, the whole application crashes and restarts.

I only upgraded to version 3 because in 2.5, if you switched to "details" view, it displayed all the text in white on white - so it was impossible to see.

I'm using Vista 32bit and build 3.0.1016.13 of SmartFTP, which appears to be current at time of writing.

Nick...
Last edited by nmg196 on Wed May 28, 2008 9:09 am, edited 1 time in total.

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Favourites bug/problem

Post by mb » Wed May 28, 2008 4:56 pm

Please delete the registry key at:
HKEY_CURRENT_USER\Software\SmartFTP
using regedit.exe

and try again.

Regards,
Mat

nmg196
Posts: 6
Joined: Wed May 28, 2008 9:01 am

Re: Favourites bug/problem

Post by nmg196 » Wed May 28, 2008 5:20 pm

Please delete the registry key at:
HKEY_CURRENT_USER\Software\SmartFTP
using regedit.exe

and try again.

No different
(well, a few things have changed with the layout - but it hasn't fixed the problems above)

I can send you a screenshot if it helps...

Nick...
Last edited by nmg196 on Wed May 28, 2008 5:20 pm, edited 1 time in total.

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Favourites bug/problem

Post by mb » Wed May 28, 2008 5:31 pm

Did you restart your computer after the installation of SmartFTP?

Yes please post a screenshot.

Thank you
Regards,
Mat

Searcher
Posts: 5
Joined: Thu Nov 11, 2004 3:47 pm

Re: Favourites bug/problem

Post by Searcher » Fri May 30, 2008 5:34 pm

I might give a small hint perhaps

1. SmartFTP completely removed
2. Reinstalled into C:\Programs\SmartFTP
3. Changed favorites to C:\Programs\SmartFTP, saved, closed SmartFTP
4. Reopened SmartFTP, attempted to change favorites
5a. Browse button opens C:\Programs\SmartFTP location, but if I go to root and try to click through to the same folder the folder is invisible
5b. Direct entry C:\Programs\SmartFTP\Favorites crashes the program
5c. Same happens with any random 'new folder'
6. Deleted HKEY_CURRENT_USER\Software\SmartFTP and #5 had same results
7. I checked the hidden files and I found a pesky desktop.ini containing

Code: Select all

[.ShellClassInfo]

CLSID={39DD67E0-73B6-4a11-AF55-49E1EBBF72BE}
8. Removed desktop.ini
9. Changing favorites works as before and C:\Programs\SmartFTP is visible again
Last edited by Searcher on Fri May 30, 2008 5:37 pm, edited 1 time in total.

nmg196
Posts: 6
Joined: Wed May 28, 2008 9:01 am

Re: Favourites bug/problem

Post by nmg196 » Mon Jun 02, 2008 1:14 pm

Here's a screenshot of the problem, showing the empty favourites editor and disabled "new favourite" option:

Image

I do not have any desktop.ini file in my SmartFTP program folder.
Last edited by nmg196 on Mon Jun 02, 2008 1:17 pm, edited 1 time in total.

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Favourites bug/problem

Post by mb » Mon Jun 02, 2008 4:06 pm

Did you follow all the steps from "Searcher"'s instructions?

nmg196
Posts: 6
Joined: Wed May 28, 2008 9:01 am

Re: Favourites bug/problem

Post by nmg196 » Mon Jun 02, 2008 4:10 pm

Did you follow all the steps from "Searcher"'s instructions?

Ok, I've just fixed it. I had to reinstall it again for some reason (BTW the installer under Vista is really messy - it prompts you to kill explorer.exe but then does not restart it again after installation completes! A lot of users would get stuck at this point as they have no start bar and no menus and they would probably end up turning their computer off by holding down the power button.

I do not think it should kill explorer.exe there is no point as you need to restart anyway.

Nick...

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
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Re: Favourites bug/problem

Post by mb » Mon Jun 02, 2008 4:21 pm

Hello ..

I'm glad you could resolve it by folllowing the instructions above.
The installer being used is the Microsoft Installer (MSI). Maybe you want to contact Microsoft regarding suggestions you have about their product.

Regards
Mat

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