Can't transfer files via drag & drop or menu

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Neural
Posts: 3
Joined: Sun May 18, 2008 4:53 pm

Can't transfer files via drag & drop or menu

Post by Neural » Sun May 18, 2008 5:02 pm

Hi,

This just started with build 1016. I cannot transfer files via Drag & drop or via the right click menu. System info is below.

The strange thing is that if I watch the Log window, it appears that the transfer isn't even initiated. Edit, View and Open With do the same thing.

Unlike other postings, CPU usage is minimal.

+- System -----------------------------
Microsoft Windows Vista Ultimate Edition
Service Pack 1 (Build 6001)

CPU Speed : 2000 MHz
Total Memory : 4093 MB
Free Memory : 2474 MB

+- SmartFTP ---------------------------
Version : 3.0.1016.6
Time Stamp : 2008-05-17 13:12:13
Platform : x64
Unlicensed
Days in use : 404

+- Application DLL --------------------
sfFTPLib.dll : 1.5.13.25
sfFavorites.dll : 1.0.12.6
sfFavoritesShellExtension.dll : 1.0.1.10
sfTransferQueue.dll : 1.0.9.6
sfFTPShellExtension.dll : 1.0.7.6

+- Language ---------------------------
SmartFTP.exe : 3.0.1016.6

+- Internet Explorer ------------------
Version : 7.0.6001.18000

+- Winsock ----------------------------
Winsock : 2.2

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Can't transfer files via drag & drop or menu

Post by mb » Sun May 18, 2008 5:03 pm

Hello ..

It's probably the same problem as here:
https://www.smartftp.com/forums/Cannot-o ... 14619.html

Regards,
Mat

Neural
Posts: 3
Joined: Sun May 18, 2008 4:53 pm

Re: Can't transfer files via drag & drop or menu

Post by Neural » Tue May 20, 2008 4:19 am

Hi,

I tried following the instructions on the page to reset the ACLs but it didn't work. In fact, I have a couple of programs that aren't working properly now that I need to troubleshoot.

The one thing that doesn't make sense is that if I watch the log when trying to drag and drop files, etc. nothing appears in the LOG window.

I would like to downgrade the app to an earlier verison that works but I can't find it on the site. Can you point me in the right direction?

Thanks!

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Can't transfer files via drag & drop or menu

Post by mb » Tue May 20, 2008 2:55 pm

You can post a screenshot of version 3.0. Maybe we can see the problem.

Version 2.5 is available from here:
https://www.smartftp.com/support/kb/smar ... f2599.html
Last edited by mb on Tue May 20, 2008 3:38 pm, edited 1 time in total.

Neural
Posts: 3
Joined: Sun May 18, 2008 4:53 pm

Re: Can't transfer files via drag & drop or menu

Post by Neural » Wed May 21, 2008 4:41 am

<Sigh> The problem seems to have worked itself out.

Yesterday I uninstalled a couple of apps I didn't need. Today I went into SmartFTP by habit. One it was up, I figured I would try it again.

It worked. I could drag and drop files.

I give up. I'm going back to DOS.

sheilahoff
Posts: 1
Joined: Thu May 22, 2008 11:55 pm

Re: Can't transfer files via drag & drop or menu

Post by sheilahoff » Fri May 23, 2008 12:09 am

Yesterday I was prompted to update my SmartFTP on my Vista Biz system. Did so. Today I have this same problem, cannot drag and drop OR use menu to upload or download. I just reinstalled it to no avail. It's the English version. Not sure what else to try.

Thanks,
Sheila

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Can't transfer files via drag & drop or menu

Post by mb » Fri May 23, 2008 12:43 am

Sheila: Could you please add your license key id to the profile in the forum? As a business user you would need to purchase a license to use SmartFTP.
Thank you.

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