License problem with Windows 2000

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m.gunesch
Posts: 16
Joined: Thu Feb 05, 2009 10:24 am

License problem with Windows 2000

Post by m.gunesch » Tue Mar 03, 2009 2:12 pm

Dear all,

We encountered problems on some machines running Windows 2000.
The methods LoadLicenseKeyFile or LoadLicenseKeyData fail although there is correct license information.

I have set the LogLevel to highest value, as you can see there is a problem creating the MSXML::DOMDocument

LoadLicenseKeyData
20090303 14:56:16.802 Thread(580) Log file opened. LogLevel=7
20090303 14:56:16.802 Thread(580) Set LogLevel to 4294967295.
20090303 14:56:16.812 Thread(580) CLicenseKey::LoadData()
20090303 14:56:16.812 Thread(580) CLicenseKey::LoadDataText()
20090303 14:56:16.812 Thread(580) CLicenseKey::LoadDataXML()
20090303 14:56:16.822 Thread(580) CLicenseKey::LoadDataXML() CreateInstance(__uuidof(MSXML::DOMDocument)) failed (0x80040154).
20090303 14:58:09.203 Thread(580) Log file closed.

LoadLicenseKeyFile
20090303 14:58:12.678 Thread(936) Log file opened. LogLevel=7
20090303 14:58:12.678 Thread(936) Set LogLevel to 4294967295.
20090303 14:58:12.678 Thread(936) CLicenseKey::LoadFile(C:\Documents and Settings\ils\Bureau\key.xml)
20090303 14:58:12.678 Thread(936) CLicenseKey::LoadXML()
20090303 14:58:12.688 Thread(936) CLicenseKey::LoadXML() Failed to create MSXML::DOMDocument hr=-2147467259
20090303 14:58:23.524 Thread(936) Log file closed.

The problem is, that this happens not on all machines running Windwos 2000. We have some PCs with 2k and it works.

Maybe you have a great idea how to solve this problem :-)

Thanks in advance!
BR Markus

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
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Re: License problem with Windows 2000

Post by mb » Tue Mar 03, 2009 2:36 pm

Hello ..

It seems the MSXML component is not correctly installed on the machines where you see the problem. The 0X80040154 error is: CLASS NOT REGISTERED

Try to install the newest MSXML updates.

Regards,
Mat
Last edited by mb on Tue Mar 03, 2009 2:39 pm, edited 1 time in total.

m.gunesch
Posts: 16
Joined: Thu Feb 05, 2009 10:24 am

Re: License problem with Windows 2000

Post by m.gunesch » Tue Mar 03, 2009 3:09 pm

I have already tried to install MSXML 4.0, MSXML 5.0 and MSXML 6.0 and it didn't work.
Last try was to install "Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7)" and taaataaaaa it's ok now.

Microsoft ... Oo

Thanks for your help!

BR,
Markus

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: License problem with Windows 2000

Post by mb » Tue Mar 03, 2009 3:36 pm

Yes the FTP Library uses MSXML 3.0 because we thought it's available on every system. Apparently not always.

Regards,
Mat

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