Connection closed. Server timeout.

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rickp23
Posts: 3
Joined: Fri May 30, 2003 7:56 pm

Connection closed. Server timeout.

Post by rickp23 » Fri May 30, 2003 8:34 pm

I receive the
Connection closed. Server timeout.
error when trying to FTP larger files (15-40 MB) to my server. I get the timeout at the exact same spot for multiple tries with a particular file, but it will vary from file to file.

This only happens with some of the large files, others transfer without failure.

before upgrading to 1.0.976 I also got the message
A non-blocking socket operation could not be completed immediately.

It happens when I try to FTP using Windows Explorer as well.

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Connection closed. Server timeout.

Post by mb » Sat May 31, 2003 1:34 pm

Please post the license info (without signature) for premium support.

Thanks.
-Mat

rickp23
Posts: 3
Joined: Fri May 30, 2003 7:56 pm

Re: Connection closed. Server timeout.

Post by rickp23 » Sat May 31, 2003 6:38 pm

ID: 400001212
User: Rick Palm
Company:
Email: rickp23@spro.net
Version: 1.0
Number: 1

Louie
Posts: 337
Joined: Wed Sep 19, 2001 10:00 pm

Re: Connection closed. Server timeout.

Post by Louie » Sat May 31, 2003 7:51 pm

Try setting your server timeout value higher in the global settings.

If the site is added to the favorites, then edit the favorite site and set the value higher there as well.

The "Server Timeout" option can be found in the Global & Favorite "Connection Settings" section.

rickp23
Posts: 3
Joined: Fri May 30, 2003 7:56 pm

Re: Connection closed. Server timeout.

Post by rickp23 » Sat May 31, 2003 10:00 pm

I've already upped the server timeout to 90 seconds...

Louie
Posts: 337
Joined: Wed Sep 19, 2001 10:00 pm

Re: Connection closed. Server timeout.

Post by Louie » Sat May 31, 2003 10:20 pm

Try a higher value than 90. Set it to 600 and it might just do the trick.

You may also want to enable Passive Mode if it's disabled.

Also if you got any software firewall or hardware router on the system, make sure it's configured correctly.

And last verify that it's not the server, try another and perform the same exact tasks.

This will distinguish if it's an issue with the server and not on your end.

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