Completed download/upload restart itself

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J900
Posts: 4
Joined: Mon Aug 01, 2011 3:02 am

Completed download/upload restart itself

Post by J900 » Mon Aug 01, 2011 3:07 am

Hi there,

Quite often I started an upload/download, after it reaches 100%, it would wait for a moment, then restart the transfer. Already completed file is reset and start from 0 byte.

This happens to both version 3 and 4. Do you know why?

Many thanks.

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Completed download/upload restart itself

Post by mb » Mon Aug 01, 2011 11:03 am

Take a look at the transfer log: Double click the file in the transfer queue.

J900
Posts: 4
Joined: Mon Aug 01, 2011 3:02 am

Re: Completed download/upload restart itself

Post by J900 » Tue Aug 02, 2011 9:12 am

Thank you. I just tried and the log said this. Any idea how to fix please? Many thanks in advance.
The file was completed downloaded, then it restarted itself...

---

[18:55:10] Operation Begin
[18:55:10] CWD /folder
[18:55:11] 250 CWD command successful.
[18:55:11] PWD
[18:55:11] 257 "/folder" is current directory.
[18:55:11] SIZE file4.mdf
[18:55:11] 213 113442816
[18:55:11] MDTM file4.mdf
[18:55:11] 213 20090713114146
[18:55:11] STAT file4.mdf
[18:55:12] 213-status of file4.mdf:
[18:55:12] 07-13-09 07:41AM 113442816 file4.mdf
[18:55:12] 213 End of status.
[18:55:12] PASV
[18:55:12] 227 Entering Passive Mode (10,1,130,65,5,221).
[18:55:12] Opening data connection to 10.1.130.65 Port: 1501
[18:55:12] RETR file4.mdf
[18:55:13] 125 Data connection already open; Transfer starting.
[18:59:40] 113442816 bytes transferred. (413 KB/s) (00:04:27)
[19:00:41] Timeout (60s).
[19:00:41] Active Help: https://www.smartftp.com/support/kb/74
[19:00:41] Client closed the connection.
[19:00:41] Transfer failed.
[19:00:41] Operation End
[19:00:41] Operation Begin
[19:00:41] CWD /folder
[19:00:41] 250 CWD command successful.
[19:00:41] PWD
[19:00:41] 257 "/folder" is current directory.
[19:00:41] SIZE file4.mdf
[19:00:41] 213 113442816
[19:00:41] MDTM file4.mdf
[19:00:42] 213 20090713114146
[19:00:42] STAT file4.mdf
[19:00:42] 213-status of file4.mdf:
[19:00:42] 07-13-09 07:41AM 113442816 file4.mdf
[19:00:42] 213 End of status.
[19:00:42] Source File: Size=113442816, Date Modified=2009-07-13T11:41:46
[19:00:42] Destination File: Size=113442816, Date Modified=2011-08-02T08:59:40
[19:00:42] RecentTime=2011-08-02T09:00:41
[19:00:42] No rule matched. Default Action="Overwrite".
[19:00:42] PASV
[19:00:42] 227 Entering Passive Mode (10,1,130,65,6,186).
[19:00:42] Opening data connection to 10.1.130.65 Port: 1722
[19:00:42] RETR file4.mdf
[19:00:43] 125 Data connection already open; Transfer starting.
[19:05:23] 113442816 bytes transferred. (395 KB/s) (00:04:40)
[19:06:23] Timeout (60s).
[19:06:23] Active Help: https://www.smartftp.com/support/kb/74
[19:06:23] Client closed the connection.
[19:06:23] Transfer failed.
[19:06:23] Operation End
[19:06:23] Operation Begin
[19:06:23] Resolving host name "usatlsv65"
[19:06:23] Connecting to 10.1.130.65 Port: 21
[19:06:24] Connected to usatlsv65.
[19:06:24] 220 Microsoft FTP Service
[19:06:24] USER am\jhu1
[19:06:24] 331 Password required for am\jhu1.
[19:06:24] PASS (hidden)
[19:06:24] 230 User am\jhu1 logged in.
[19:06:24] SYST
[19:06:25] 215 Windows_NT
[19:06:25] Detected Server Type: Windows NT
[19:06:25] RTT: 228.598 ms
[19:06:25] FEAT
[19:06:25] 211-FEAT
[19:06:25] SIZE
[19:06:25] MDTM
[19:06:25] 211 END
[19:06:25] Detected Server Software: Microsoft IIS FTP Service
[19:06:25] TYPE I
[19:06:25] 200 Type set to I.
[19:06:25] REST 0
[19:06:26] 350 Restarting at 0.
[19:06:26] PWD
[19:06:26] 257 "/" is current directory.
[19:06:26] CWD /folder
[19:06:26] 250 CWD command successful.
[19:06:26] PWD
[19:06:26] 257 "/folder" is current directory.
[19:06:26] SIZE file4.mdf
[19:06:27] 213 113442816
[19:06:27] MDTM file4.mdf
[19:06:27] 213 20090713114146
[19:06:27] STAT file4.mdf
[19:06:27] 213-status of file4.mdf:
[19:06:28] 07-13-09 07:41AM 113442816 file4.mdf
[19:06:28] 213 End of status.
[19:06:28] Source File: Size=113442816, Date Modified=2009-07-13T11:41:46
[19:06:28] Destination File: Size=113442816, Date Modified=2011-08-02T09:05:23
[19:06:28] RecentTime=2011-08-02T09:06:23
[19:06:28] No rule matched. Default Action="Overwrite".
[19:06:28] PASV
[19:06:28] 227 Entering Passive Mode (10,1,130,65,7,98).
[19:06:28] Opening data connection to 10.1.130.65 Port: 1890
[19:06:28] RETR file4.mdf
[19:06:28] 125 Data connection already open; Transfer starting.
[19:10:04] ABOR
[19:10:04] Transfer failed.
[19:10:04] Operation End
Last edited by J900 on Tue Aug 02, 2011 10:03 am, edited 1 time in total.

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Completed download/upload restart itself

Post by mb » Tue Aug 02, 2011 10:09 am

You need to change the file exist rules in the favorite properties: Transfer->File Exist
Add another rule: If size equal then SKIP

J900
Posts: 4
Joined: Mon Aug 01, 2011 3:02 am

Re: Completed download/upload restart itself

Post by J900 » Tue Aug 02, 2011 10:28 am

thanks will try that.
Last edited by J900 on Tue Aug 02, 2011 10:31 am, edited 1 time in total.

J900
Posts: 4
Joined: Mon Aug 01, 2011 3:02 am

Re: Completed download/upload restart itself

Post by J900 » Tue Aug 02, 2011 10:49 am

Thank you that works. It still waits for that 60 seconds time out tho. Am happy with that if this is the only work-around? Is this a firewall issue?
Thanks.

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Completed download/upload restart itself

Post by mb » Tue Aug 02, 2011 11:30 am

Most likely. The control connections gets closed even though a data connection is still open.

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