Latest download not working on my PC

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stevebowen
Posts: 2
Joined: Thu Jun 02, 2011 11:16 am

Latest download not working on my PC

Post by stevebowen » Thu Jun 02, 2011 11:26 am

I have reinstalled my pc and am now trying to reinstall SmartFTP

I have downloaded the latest version and it seems to install ok but when I try and run it, I get the following error

Please can you let me know how to solve this or how to download an older version

Many thanks

Image

Image

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
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Re: Latest download not working on my PC

Post by mb » Thu Jun 02, 2011 11:33 am

Thank you for your feedback. Can you provide a crash dump?
https://www.smartftp.com/support/kb/how- ... f2594.html

The "If SmartFTP crashes" paragraph is relevant in your case and you have to enable the "ShowDebugMessage":
"If SmartFTP crashes during startup. Download the ShowDebugMessage.zip archive and double click the ShowDebugMessage - Enable.reg."

Please let us know if you need any assistance with that.

stevebowen
Posts: 2
Joined: Thu Jun 02, 2011 11:16 am

Re: Latest download not working on my PC

Post by stevebowen » Thu Jun 02, 2011 12:26 pm

Thank you for such a quick response.

I have run debug and am uploading it now

I will email the link to support@smartftp.com as soon as the upload finishes

Best regards
Steve

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Latest download not working on my PC

Post by mb » Thu Jun 02, 2011 12:45 pm

Thank you.

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Latest download not working on my PC

Post by mb » Thu Jun 02, 2011 3:35 pm


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