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SmartFTP crashed on connecting to servers.

Posted: Wed May 18, 2011 6:59 pm
by nuntavit
The program crashed when I tried to connect to any FTP servers.

Problem Event Name: APPCRASH
Application Name: SmartFTP.exe
Application Version: 4.0.1181.0
Application Timestamp: 4dd3b708
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestam: 4a5bdfe0
Exception Code: c000041d
Exception Offset: 000000000000aa7d
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1041
Additional Information 1: 67ca
Additional Information 2: 67ca2756c9aada9a56ba81280258881b
Additional Information 3: 3fec
Additional Information 4: 3fec0a904b7279ef62b3a2c83bb87d31

+- System -----------------------------
Microsoft Windows 7 Ultimate Edition
(Build 7600)

CPU Speed : 3790 MHz
Total Memory : 6135 MB
Free Memory : 4529 MB

+- SmartFTP ---------------------------
Version : 4.0.1181.0
Time Stamp : 2011-05-18 12:40:45
Platform : x64
Id : 400131399
Maintenance : 2011-10-26
Days in use : 0

+- Language ---------------------------
ja-JP

+- Internet Explorer ------------------
Version : 8.0.7600.16385

Re: SmartFTP crashed on connecting to servers.

Posted: Wed May 18, 2011 7:03 pm
by mb
Can you uninstall the Japanese language addon and then try again?

Re: SmartFTP crashed on connecting to servers.

Posted: Wed May 18, 2011 7:10 pm
by nuntavit
Uninstalled Japanese language and tried again but same result. Crashed with the same message.

Re: SmartFTP crashed on connecting to servers.

Posted: Wed May 18, 2011 7:15 pm
by mb
Does it crash if you open a new connection to a server? menu: File->New Remote Browser. Then ftp.smartftp.com, FTP, anonymous?

Re: SmartFTP crashed on connecting to servers.

Posted: Wed May 18, 2011 7:24 pm
by nuntavit
Yes, it does. Crashed both when using the address bar or from the file menu.

Re: SmartFTP crashed on connecting to servers.

Posted: Wed May 18, 2011 7:39 pm
by mb
Please provide a crash dump:
https://www.smartftp.com/support/kb/how- ... f2594.html

Thank you.

Re: SmartFTP crashed on connecting to servers.

Posted: Wed May 18, 2011 11:32 pm
by mb
The problem has been fixed. Please try the new build:
https://www.smartftp.com/download/

Re: SmartFTP crashed on connecting to servers.

Posted: Thu May 19, 2011 3:17 am
by nuntavit
Problem solved. Thank you.