SmartFTP crashed on connecting to servers.

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nuntavit
Posts: 4
Joined: Wed May 18, 2011 6:50 pm

SmartFTP crashed on connecting to servers.

Post by nuntavit » Wed May 18, 2011 6:59 pm

The program crashed when I tried to connect to any FTP servers.

Problem Event Name: APPCRASH
Application Name: SmartFTP.exe
Application Version: 4.0.1181.0
Application Timestamp: 4dd3b708
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestam: 4a5bdfe0
Exception Code: c000041d
Exception Offset: 000000000000aa7d
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1041
Additional Information 1: 67ca
Additional Information 2: 67ca2756c9aada9a56ba81280258881b
Additional Information 3: 3fec
Additional Information 4: 3fec0a904b7279ef62b3a2c83bb87d31

+- System -----------------------------
Microsoft Windows 7 Ultimate Edition
(Build 7600)

CPU Speed : 3790 MHz
Total Memory : 6135 MB
Free Memory : 4529 MB

+- SmartFTP ---------------------------
Version : 4.0.1181.0
Time Stamp : 2011-05-18 12:40:45
Platform : x64
Id : 400131399
Maintenance : 2011-10-26
Days in use : 0

+- Language ---------------------------
ja-JP

+- Internet Explorer ------------------
Version : 8.0.7600.16385

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: SmartFTP crashed on connecting to servers.

Post by mb » Wed May 18, 2011 7:03 pm

Can you uninstall the Japanese language addon and then try again?

nuntavit
Posts: 4
Joined: Wed May 18, 2011 6:50 pm

Re: SmartFTP crashed on connecting to servers.

Post by nuntavit » Wed May 18, 2011 7:10 pm

Uninstalled Japanese language and tried again but same result. Crashed with the same message.
Last edited by nuntavit on Wed May 18, 2011 7:11 pm, edited 1 time in total.

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: SmartFTP crashed on connecting to servers.

Post by mb » Wed May 18, 2011 7:15 pm

Does it crash if you open a new connection to a server? menu: File->New Remote Browser. Then ftp.smartftp.com, FTP, anonymous?

nuntavit
Posts: 4
Joined: Wed May 18, 2011 6:50 pm

Re: SmartFTP crashed on connecting to servers.

Post by nuntavit » Wed May 18, 2011 7:24 pm

Yes, it does. Crashed both when using the address bar or from the file menu.

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: SmartFTP crashed on connecting to servers.

Post by mb » Wed May 18, 2011 7:39 pm

Please provide a crash dump:
https://www.smartftp.com/support/kb/how- ... f2594.html

Thank you.

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: SmartFTP crashed on connecting to servers.

Post by mb » Wed May 18, 2011 11:32 pm

The problem has been fixed. Please try the new build:
https://www.smartftp.com/download/

nuntavit
Posts: 4
Joined: Wed May 18, 2011 6:50 pm

Re: SmartFTP crashed on connecting to servers.

Post by nuntavit » Thu May 19, 2011 3:17 am

Problem solved. Thank you.

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