SmartFTP sometimes won't start under Windows Vista

Chuck Adkins
Posts: 10
Joined: Tue Oct 23, 2007 6:33 pm

SmartFTP sometimes won't start under Windows Vista

Post by Chuck Adkins » Tue Oct 23, 2007 6:42 pm

There seems to be a problem with SmartFTP 2.5.1007. Sometimes, Not all the time, But sometimes, when I attempt to run SmartFTP under windows vista basic. it gives me an error.... and the Move arrows, for moving individual files does not work. Stopped working sometime after the license expired.

I would give you the error... But now it's starting fine... It doesn't happen all the time. If it does again, I will cut and paste the error in here.

-Chuck

Chuck Adkins
Posts: 10
Joined: Tue Oct 23, 2007 6:33 pm

Re: SmartFTP sometimes won't start under Windows Vista

Post by Chuck Adkins » Wed Oct 24, 2007 8:46 am

Finally got it to not work.... here's the info:

Problem Event Name: APPCRASH
Application Name: SmartFTP.exe
Application Version: 2.5.1007.0
Application Timestamp: 470d8255
Fault Module Name: SmartFTP.exe
Fault Module Version: 2.5.1007.0
Fault Module Timestamp: 470d8255
Exception Code: 40000015
Exception Offset: 00233585
OS Version: 6.0.6000.2.0.0.768.2
Locale ID: 1033
Additional Information 1: 0141
Additional Information 2: be84317e10b33c8ae8e2196a54d407de
Additional Information 3: 15e5
Additional Information 4: 1babe667b18ed8be3fedab8bbc73a90c

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: SmartFTP sometimes won't start under Windows Vista

Post by mb » Wed Oct 24, 2007 8:59 am

Hello ..

Please install the latest version
https://www.smartftp.com/download

Regards,
Mat

Chuck Adkins
Posts: 10
Joined: Tue Oct 23, 2007 6:33 pm

Re: SmartFTP sometimes won't start under Windows Vista

Post by Chuck Adkins » Mon Oct 29, 2007 2:39 am


mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: SmartFTP sometimes won't start under Windows Vista

Post by mb » Mon Oct 29, 2007 4:56 am

Hello ..

Could you please send us the crash dump? A crash dump is a .dmp or .mdmp file which is created when an application crashes. You should be able to find the location of the crash dump when checking your Event Logs -> Application. Also it should be avaible in the Control Panel -> Problem Reports and Solutions.
Thank you.

Regards,
Mat

Chuck Adkins
Posts: 10
Joined: Tue Oct 23, 2007 6:33 pm

Re: SmartFTP sometimes won't start under Windows Vista

Post by Chuck Adkins » Wed Oct 31, 2007 4:32 am

Hello ..

Could you please send us the crash dump? A crash dump is a .dmp or .mdmp file which is created when an application crashes. You should be able to find the location of the crash dump when checking your Event Logs -> Application. Also it should be avaible in the Control Panel -> Problem Reports and Solutions.
Thank you.

Regards,
Mat

Looked nothing there.... It's not starting and crashing. It's just not wanting to open. I'll send a screen cap of what happens here... when I can get it to do it again. I promise I shall come through...

Chuck Adkins
Posts: 10
Joined: Tue Oct 23, 2007 6:33 pm

Re: SmartFTP sometimes won't start under Windows Vista

Post by Chuck Adkins » Sat Nov 03, 2007 4:17 pm

Okay, It finally decided to start doing the error thing again:

here's the screen shot

Image

there you go, that's what it's doing.

Chuck Adkins
Posts: 10
Joined: Tue Oct 23, 2007 6:33 pm

Re: SmartFTP sometimes won't start under Windows Vista

Post by Chuck Adkins » Sat Nov 03, 2007 4:18 pm

it comes up right after the nag screen letting you know that you need to register.

I never had this problem with XP, just Windows Vista Basic.

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: SmartFTP sometimes won't start under Windows Vista

Post by mb » Sat Nov 03, 2007 4:21 pm

Hello ..

We cannot fix the bug because we are unable to reproduce it here. The only fix is to delete the registry key at:
HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0

Regards,
Mat

al_mathews
Posts: 4
Joined: Fri Sep 28, 2007 3:20 pm

Re: SmartFTP sometimes won't start under Windows Vista

Post by al_mathews » Sun Nov 04, 2007 3:41 pm

Hello ..

We cannot fix the bug because we are unable to reproduce it here. The only fix is to delete the registry key at:
HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0

Regards,
Mat

I have taken this issue one step further. I am able to reproduce it on my installation and in my case the offending reg key is:

HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0\Settings\Interface\Workspace Manager\Tabbed\Default\Workspace\1\0 --> location

This is the local folder pointer for the workspace layout. It is binary data and if deleted or just change binary value to '00 00' will allow SmartFtp to load normally. The only setting lost is the local folder location and it will default to your Desktop. Hopefully this will help identify the root cause. I am including the crash dump for this failure, maybe that will provide a complete picture.


Here is the key and dump info:

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\SmartFTP]

[HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0]

[HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0\Settings\Interface\Workspace Manager\Tabbed\Default\Workspace\1\0]
"CommandTargetId"="{9EA10E5E-17FA-4EEB-BA6D-929452992BEA}"
"Location"=hex:14,00,1f,50,e0,4f,d0,20,ea,3a,69,10,a2,d8,08,00,2b,30,30,9d,19,\
00,2f,44,3a,5c,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,5c,\
00,31,00,00,00,00,00,f9,36,8c,66,31,00,50,52,4f,47,52,41,7e,31,00,00,44,00,\
07,00,04,00,ef,be,e5,2e,a1,b1,f9,36,8c,66,26,00,00,00,36,0e,00,00,00,00,01,\
00,00,00,00,00,00,00,00,00,00,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,\
20,00,46,00,69,00,6c,00,65,00,73,00,00,00,18,00,5a,00,31,00,00,00,00,00,5b,\
32,06,7a,10,00,41,50,41,43,48,45,7e,31,00,00,42,00,07,00,04,00,ef,be,50,31,\
ad,aa,e4,36,7d,0d,26,00,00,00,a0,a0,03,00,00,00,26,9f,00,00,00,00,00,00,00,\
00,00,00,41,00,70,00,61,00,63,00,68,00,65,00,20,00,47,00,72,00,6f,00,75,00,\
70,00,00,00,18,00,4e,00,31,00,00,00,00,00,a5,36,58,1e,10,00,41,70,61,63,68,\
65,32,00,38,00,07,00,04,00,ef,be,50,31,ad,aa,e4,36,cc,0c,26,00,00,00,a1,a0,\
03,00,00,00,07,00,00,00,00,00,00,00,00,00,00,00,41,00,70,00,61,00,63,00,68,\
00,65,00,32,00,00,00,16,00,4c,00,31,00,00,00,00,00,fa,36,b3,15,10,00,68,74,\
64,6f,63,73,00,00,36,00,07,00,04,00,ef,be,33,36,31,29,fa,36,b3,15,26,00,00,\
00,c5,79,04,00,00,00,0d,00,00,00,00,00,00,00,00,00,00,00,68,00,74,00,64,00,\
6f,00,63,00,73,00,00,00,16,00,5c,00,31,00,00,00,00,00,28,37,56,0a,10,00,49,\
54,53,46,55,4e,7e,31,00,00,44,00,07,00,04,00,ef,be,33,36,34,2f,28,37,56,0a,\
26,00,00,00,ba,dd,07,00,00,00,11,00,00,00,00,00,00,00,00,00,00,00,69,00,74,\
00,73,00,66,00,75,00,6e,00,74,00,6f,00,73,00,68,00,61,00,72,00,65,00,00,00,\
18,00,58,00,31,00,00,00,00,00,17,37,6e,15,10,00,50,55,42,4c,49,43,7e,31,00,\
00,40,00,07,00,04,00,ef,be,13,37,24,79,17,37,6e,15,26,00,00,00,18,a8,07,00,\
00,00,9f,17,00,00,00,00,00,00,00,00,00,00,70,00,75,00,62,00,6c,00,69,00,63,\
00,5f,00,68,00,74,00,6d,00,6c,00,00,00,18,00,56,00,31,00,00,00,00,00,2f,37,\
da,1c,30,00,50,48,50,47,45,44,7e,31,00,00,3e,00,07,00,04,00,ef,be,03,37,b8,\
92,2f,37,da,1c,26,00,00,00,64,ad,08,00,00,00,09,00,00,00,00,00,00,00,00,00,\
00,00,50,00,68,00,70,00,47,00,65,00,64,00,56,00,69,00,65,00,77,00,00,00,18,\
00,4c,00,31,00,00,00,00,00,16,37,b6,18,10,00,69,6d,61,67,65,73,00,00,36,00,\
07,00,04,00,ef,be,03,37,ad,92,16,37,b6,18,26,00,00,00,62,ae,08,00,00,00,02,\
00,00,00,00,00,00,00,00,00,00,00,69,00,6d,00,61,00,67,00,65,00,73,00,00,00,\
16,00,00,00
"Class"="CLocalBrowserChildFrame"

Crash Dump info:

Problem signature:
Problem Event Name: APPCRASH
Application Name: SmartFTP.exe
Application Version: 2.5.1008.3
Application Timestamp: 4725947f
Fault Module Name: SmartFTP.exe
Fault Module Version: 2.5.1008.3
Fault Module Timestamp: 4725947f
Exception Code: 40000015
Exception Offset: 001f7139
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0141
Additional Information 2: be84317e10b33c8ae8e2196a54d407de
Additional Information 3: e93e
Additional Information 4: 81a13bdb8153eac33c6220fe17d83390


Thanks,
Al

Locked