SmartFTP won't start (always crashes) and I want to use it!

trappedatuf
Posts: 5
Joined: Thu Mar 08, 2007 6:21 am

SmartFTP won't start (always crashes) and I want to use it!

Post by trappedatuf » Sun Oct 14, 2007 2:56 pm

After SmartFTP hung one day (trying to read a particular folder) ... I terminated it and when I try to restart now it seems to always try loading that folder and hang again, so you see the splash screen but then it hangs.

I've uninstalled/reinstalled several times and I think it has the folder settings saved in the registry so that doesn't help. How can I reset where it looks for initial folders so I might be able to resolve this because I LOVE using SmartFTP but I've had to switch for now, but I want to come back.

Thanks for you guys' help.

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: SmartFTP won't start (always crashes) and I want to use it!

Post by mb » Sun Oct 14, 2007 6:23 pm

Hello ..

Delete the registry at:
HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0

If you want you can save the registry first (right click on the key -> export) and send it to us for analysis.

Regards,
Mat

trappedatuf
Posts: 5
Joined: Thu Mar 08, 2007 6:21 am

Re: SmartFTP won't start (always crashes) and I want to use it!

Post by trappedatuf » Sun Oct 14, 2007 9:05 pm

Thanks that worked!

I have included the registry file here if you guys want to take a look at it.

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: SmartFTP won't start (always crashes) and I want to use it!

Post by mb » Mon Oct 15, 2007 3:00 am

Hello ..

Could you please zip the .reg file and send it to sales at smartftp dot com.
If you have a place to host the file it would even better to avoid email filtering.

Thank you
Regards,
Mat

trappedatuf
Posts: 5
Joined: Thu Mar 08, 2007 6:21 am

Re: SmartFTP won't start (always crashes) and I want to use it!

Post by trappedatuf » Mon Oct 15, 2007 3:10 am

Just sent it over to your email... hope you can use the info, and thanks again for your help!

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: SmartFTP won't start (always crashes) and I want to use it!

Post by mb » Sat Oct 27, 2007 8:22 am

For everybody experiencing the crash and interested to help us to find the problem please export the following registry key. Zip/rar the .reg file and send it to one of our email addresses.
HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0 corrupt 2\Settings\Interface\Local Browser\ShellViewState

Thank you
Regards,
Mat
Last edited by mb on Sat Oct 27, 2007 8:23 am, edited 1 time in total.

dajovion
Posts: 7
Joined: Wed Nov 07, 2007 10:04 pm

Re: SmartFTP won't start (always crashes) and I want to use it!

Post by dajovion » Wed Nov 07, 2007 10:06 pm

I'm having the exact same problem. I don't have any experience with the registry. Looking at your example I can't find the right thing to delete. I have "SmartFTP/Client 2.0/Interface/" but I don't have "Local Browser". I do have "remote browser" though. HELP!!!

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: SmartFTP won't start (always crashes) and I want to use it!

Post by mb » Wed Nov 07, 2007 11:46 pm

Delete the complete HKEY_CURRENT_USER\SmartFTP\Client 2.0\ registry branch then.

Regards,
Mat

dajovion
Posts: 7
Joined: Wed Nov 07, 2007 10:04 pm

Re: SmartFTP won't start (always crashes) and I want to use it!

Post by dajovion » Wed Nov 07, 2007 11:50 pm

Thank you. Pardon my ignorance, but do I just select that "Client 2.0" folder and delete it? I'm just making sure I don't mess something up.

dajovion
Posts: 7
Joined: Wed Nov 07, 2007 10:04 pm

Re: SmartFTP won't start (always crashes) and I want to use it!

Post by dajovion » Wed Nov 07, 2007 11:51 pm

(The folder shown in the Registry tree)

Locked