Crash when pointing to a .png image file

jlkettwig
Posts: 6
Joined: Tue Sep 25, 2007 6:53 pm

Crash when pointing to a .png image file

Post by jlkettwig » Tue Sep 25, 2007 6:59 pm

When I want to select a .png image file (locally) the SmartFTP client just crashes without any warning. Re-start, re-boot or re-installation does not solve the problem.



+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 2 (Build 2600)

CPU Speed : 1998 MHz
Total Memory : 511 MB
Free Memory : 50 MB

+- SmartFTP ---------------------------
Version : 2.5.1006.40
Time Stamp : 2007-09-22 13:25:14
Platform : x86

+- Application DLL --------------------
sfFTPLib.dll : 1.5.10.0
sfFavorites.dll : 1.0.2.40
SmartHook.dll : 1.0.2.2

+- Language ---------------------------
SmartFTP.exe : 2.5.1006.40

+- Internet Explorer ------------------
Version : 7.0.5730.11

+- Winsock ----------------------------
Winsock : 2.2

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Crash when pointing to a .png image file

Post by mb » Tue Sep 25, 2007 8:57 pm

Hello ..

Please install the latest version from:
https://www.smartftp.com/download

If it crashes again please submit the crash report to Microsoft when asked. In addition please send the mdmp file that is created during the crash to us. You can find the location of the minidump by inspecting the event that is generated in the event viewer.

Does it crash with every .png you select or just with one particular one?

Regards,
Mat
Last edited by mb on Tue Sep 25, 2007 9:10 pm, edited 1 time in total.

jlkettwig
Posts: 6
Joined: Tue Sep 25, 2007 6:53 pm

Re: Crash when pointing to a .png image file

Post by jlkettwig » Tue Sep 25, 2007 9:20 pm


mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Crash when pointing to a .png image file

Post by mb » Tue Sep 25, 2007 9:52 pm

Hello ..

Event Viewer:
Start -> Control Panel -> Administration Tools -> Event View

Check if you find a crash report in the Application log.

Without a crash dump we cannot debug the problem.

Do you have any 3rd party software installed that may interfere with .png files in the shell?
Does the thumbnail view work in Windows Explorer where the .png files are located at?

Regards,
Mat

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Crash when pointing to a .png image file

Post by mb » Tue Sep 25, 2007 9:56 pm

Hello ..

What's the file version of gdiplus.dll in the C:\Windows\System32 folder? To get the file version right click on the file and select "Properties" from the context menu. Then go to the version dialog.

Thank you.

Regards,
Mat

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Crash when pointing to a .png image file

Post by mb » Tue Sep 25, 2007 10:03 pm

Please post the content of the following registry key: HKEY_CLASSES_ROOT\.png

To get the content follow these steps:
1. Start regedit.exe
2. Select HKEY_CLASSES_ROOT\.png in the tree view (left side)
3. Menu: File->Export
4. Specify a .reg file in the Save As ... dialog.
5. Open/Edit the exported .reg file in a text editor.
6. Copy&Paste everything in the file
7. Paste the content here.

Thanks again
Mat

jlkettwig
Posts: 6
Joined: Tue Sep 25, 2007 6:53 pm

Re: Crash when pointing to a .png image file

Post by jlkettwig » Wed Sep 26, 2007 12:56 pm

Hello ..

Event Viewer:
Start -> Control Panel -> Administration Tools -> Event View

Check if you find a crash report in the Application log.

Without a crash dump we cannot debug the problem.

Do you have any 3rd party software installed that may interfere with .png files in the shell?
Does the thumbnail view work in Windows Explorer where the .png files are located at?

Regards,
Mat

Sorry, there is NO crash dump in the event viewer.
There should be no other software interfering (everything worked well in the previous version of SmartFTP).

jlkettwig
Posts: 6
Joined: Tue Sep 25, 2007 6:53 pm

Re: Crash when pointing to a .png image file

Post by jlkettwig » Wed Sep 26, 2007 12:59 pm

Hello ..

What's the file version of gdiplus.dll in the C:\Windows\System32 folder? To get the file version right click on the file and select "Properties" from the context menu. Then go to the version dialog.

Thank you.

Regards,
Mat

Can't find this .dll !!!

I have got a gdi32.dll (Version: 5.1.2600.3159)

Thanks,
Jens

jlkettwig
Posts: 6
Joined: Tue Sep 25, 2007 6:53 pm

Re: Crash when pointing to a .png image file

Post by jlkettwig » Wed Sep 26, 2007 1:04 pm

Please post the content of the following registry key: HKEY_CLASSES_ROOT\.png

To get the content follow these steps:
1. Start regedit.exe
2. Select HKEY_CLASSES_ROOT\.png in the tree view (left side)
3. Menu: File->Export
4. Specify a .reg file in the Save As ... dialog.
5. Open/Edit the exported .reg file in a text editor.
6. Copy&Paste everything in the file
7. Paste the content here.

Thanks again
Mat

So, here is the content of .png:

[codebox]Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.png]
"PerceivedType"="image"
@="Fireworks.Doc"
"Content Type"="image/png"

[HKEY_CLASSES_ROOT\.png\OpenWithList]

[HKEY_CLASSES_ROOT\.png\OpenWithList\CoverDes.exe]

[HKEY_CLASSES_ROOT\.png\OpenWithList\ois.exe]
@=""

[HKEY_CLASSES_ROOT\.png\OpenWithList\PhotoSnapViewer.exe]

[HKEY_CLASSES_ROOT\.png\OpenWithProgids]
"pngfile"=hex(0):

[HKEY_CLASSES_ROOT\.png\PersistentHandler]
@="{098f2470-bae0-11cd-b579-08002b30bfeb}"

[/codebox]

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Crash when pointing to a .png image file

Post by mb » Wed Sep 26, 2007 4:50 pm

Thank you.

Do you have a gdiplus.dll in the following folder:
C:\WINDOWS\WinSxS\

For example on my Windows XP installation the gdiplus.dll is located at:
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.2600.2180_x-ww_522f9f82

Please post the full name/path of the folder where the gdiplus.dll is.

Regards,
Mat

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