Failed dll in 2.5.1006.39

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doctorj
Posts: 1
Joined: Sat Sep 22, 2007 12:20 pm

Failed dll in 2.5.1006.39

Post by doctorj » Sat Sep 22, 2007 12:32 pm

I have been using Smart FTP for awhile as a home user, downloading files. This week, I was downloading several files
and Smart FTP started showing an error and would have to shutdown. I did not submit to Microsoft.

When the error occurred, I went to the Microsoft Event Viewer, and this is the message I got

Faulting application smartftp.exe, version 2.5.1006.39, faulting module shimgvw.dll, version 6.0.2900.2180, fault address 0x0001fa32.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


First, I removed the software, then reinstalled it, and the bug would remain. I would sometimes get connected, and then other
times not get connnected.

Finally, I went back to a previous version, 2.5.1006.23, and my system started working again.

Here is the dump from within Smart Ftp, version ....23

+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 2 (Build 2600)

CPU Speed : 2128 MHz
Total Memory : 2046 MB
Free Memory : 1429 MB

+- SmartFTP ---------------------------
Version : 2.5.1006.23
Time Stamp : 2007-08-17 00:34:58
Platform : x86

+- Application DLL --------------------
sfFTPLib.dll : 1.5.9.29
sfFavorites.dll : 1.0.2.23
SmartHook.dll : 1.0.2.2

+- Language ---------------------------
SmartFTP.exe : 2.5.1006.23

+- Internet Explorer ------------------
Version : 6.0.2900.2180

+- Winsock ----------------------------
Winsock : 2.2

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Failed dll in 2.5.1006.39

Post by mb » Sat Sep 22, 2007 2:25 pm

Please submit the error to Microsoft. In addition please send us the minidump file (mdmp).
Also please describe in detail when SmartFTP is crashing? How can you reproduce it?

Thank you for your help.
Regards,
Mat
Last edited by mb on Sat Sep 22, 2007 2:30 pm, edited 1 time in total.

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