Visual C++ Error

Locked
craigw9292
Posts: 6
Joined: Mon Aug 13, 2007 2:54 am

Visual C++ Error

Post by craigw9292 » Mon Aug 13, 2007 2:58 am

Just installed - works for the first 15 minutes or so then I get this crash. Visual C++ Exception. (No other details) Looks like a managed exception. The client will run for awhile if I don't acknowledge the dialog but then stops responding. Tried the usual, nothing works.

XP Pro SP2
32Bit Edition
2G Ram
v2.5.1006

I can try beta if this is fixed?

thanks

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Visual C++ Error

Post by mb » Mon Aug 13, 2007 3:22 am

Hello ..

Please install the latest version from:
https://www.smartftp.com/download

and provide step-by-step instructions on how to reproduce if it should crash again.

Thank you
Regards,
SmartFTP

craigw9292
Posts: 6
Joined: Mon Aug 13, 2007 2:54 am

Re: Visual C++ Error

Post by craigw9292 » Wed Aug 15, 2007 3:03 pm


mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Visual C++ Error

Post by mb » Wed Aug 15, 2007 3:16 pm

1. Post the system information from the menu: Help -> About
2. Provide detailed step by step instructions on how to reproduce the problem

craigw9292
Posts: 6
Joined: Mon Aug 13, 2007 2:54 am

Re: Visual C++ Error

Post by craigw9292 » Wed Aug 15, 2007 5:52 pm

1. Post the system information from the menu: Help -> About
2. Provide detailed step by step instructions on how to reproduce the problem

I've posted system details below - I also think I can reproduce it now. If I "don't" minimize the application then it never crashes.

1. Load Application + Load Existing Q - Q has 2x 650MB Files.
2. Make sure to have 3 worker threads.
3. Start download - both files are from same ftp server.
4. Minimize application.
5. Just wait ... crash...


+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 2 (Build 2600)

CPU Speed : 1994 MHz
Total Memory : 2046 MB
Free Memory : 1259 MB

+- SmartFTP ---------------------------
Version : 2.5.1006.20
Time Stamp : 2007-08-13 03:53:06
Platform : x86

+- Application DLL --------------------
sfFTPLib.dll : 1.5.9.29
sfFavorites.dll : 1.0.2.20
SmartHook.dll : 1.0.2.2

+- Language ---------------------------
SmartFTP.exe : 2.5.1006.20

+- Internet Explorer ------------------
Version : 7.0.5730.11

+- Winsock ----------------------------
Winsock : 2.2

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Visual C++ Error

Post by mb » Wed Aug 15, 2007 11:00 pm

Hello

Thank you. But I'm not able to reproduce the problem.

Regards,
SmartFTP

skatterbrainz
Posts: 5
Joined: Mon Oct 08, 2007 4:12 am

Re: Visual C++ Error

Post by skatterbrainz » Mon Oct 08, 2007 4:14 am

Hello

Thank you. But I'm not able to reproduce the problem.

Regards,
SmartFTP

I am. I have it installed on both an XP-SP2 and a Vista Ultimate machine. It runs fine for a while, then it starts crashing as soon as I click on the ok button from the initial splash screen. Same error. Now it occurs every single time. I am not able to launch it anymore. I have tried uninstall, reboot and reinstall using latest posted version. Still get the same error.

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Visual C++ Error

Post by mb » Tue Oct 09, 2007 2:01 am

Delete the registry at:
HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0

Regards,
SmartFTP

skatterbrainz
Posts: 5
Joined: Mon Oct 08, 2007 4:12 am

Re: Visual C++ Error

Post by skatterbrainz » Thu Oct 25, 2007 4:54 pm

Delete the registry at:
HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0

Regards,
SmartFTP

I just had to do this again. Deleting the reg key works. Is this a recurring issue that I will have to deal with until a "fix" is posted or is there something else I can to resolve this for good?

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Visual C++ Error

Post by mb » Thu Oct 25, 2007 9:54 pm

We are unable to reproduce the crash. Does it happen on both Windows XP and Vista?

Do you have any idea how to reproduce it or what causes it?

Regards,
Mat

Locked