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SmartFTP cannot start after update to 8.0.2276.0 from 8.0.2275.0

Posted: Mon Jan 02, 2017 6:31 am
by Seah Kam Fei
Hi, today I update the Smart FTP Client to version  8.0.2276.0 and its cannot be start up anymore.
Tried many methods, doesn't help, reinstall, uninstall, registry clean, all done.
When I try to open it, nothing happens, looking at the Task Manager, its start then closes in "Details mode."
The system is Window 10 64. licensed Enterprise version untl 2017-05-05.
Below is the error from Event Viewer:
 
Faulting application name: SmartFTP.exe, version: 8.0.2276.0, time stamp: 0x58699306
Faulting module name: TransferQueue.dll, version: 8.0.2276.0, time stamp: 0x586990c9
Exception code: 0xc0000005
Fault offset: 0x0000000000078644
Faulting process ID: 0x2f7c
Faulting application start time: 0x01d264c0c77a6ac6
Faulting application path: C:\Program Files\SmartFTP Client\SmartFTP.exe
Faulting module path: C:\Program Files\SmartFTP Client\TransferQueue.dll
Report ID: 8be1cb08-3c16-4eba-967d-aa1e0bfcc00f
Faulting package full name: 
Faulting package-relative application ID: 
 
Please help urgently thanks

Re: SmartFTP cannot start after update to 8.0.2276.0 from 8.0.2275.0

Posted: Mon Jan 02, 2017 8:59 am
by Seah Kam Fei
Hi, nevermind, found out already, there is a file missing which cause the DLL cannot be start up, once the file restore (from Dropbox) then it can be startup again.