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Error 0x8004317

Posted: Wed Jul 27, 2016 1:48 pm
by moc
Hello
 
After installation of SmartFTP client 8.0.2234.0
SmartFTP starts with Licens error 0x80043107  
The activation  was successful
 
 
 

Re: Error 0x8004317

Posted: Wed Jul 27, 2016 3:07 pm
by mb

Re: Error 0x8004317

Posted: Thu Jul 28, 2016 8:45 am
by moc
The "DigiCert Assured ID Root Ca" and "DigiCert SHA2 Assured ID Code Signing CA" certificat has been installed in the 'Trusted Root Certification Authorities'
And SmartFTP has been reinstalled, and vi get the same error

Re: Error 0x8004317

Posted: Thu Jul 28, 2016 10:21 am
by mb
- Go to the File Explorer
- Go to %ProgramFiles%\SmartFTP Client
- Right-click sfFTPLib.dll
- Properties
- Go to the Digital Signatures tab
- Select the signature
- Click on Details
- If it doesn't say "This digital signature is okay" then there is something wrong

Re: Error 0x8004317

Posted: Thu Jul 28, 2016 11:28 am
by moc
It's not OK it says "One of the countersignatures is notvalid. the file may have been altered"

Re: Error 0x8004317

Posted: Thu Jul 28, 2016 6:54 pm
by mb
Certificates are missing or there is something else broken with your system.

Re: Error 0x8004317

Posted: Mon Aug 01, 2016 1:01 pm
by moc
The "DigiCert Assured ID Root Ca" and "DigiCert SHA2 Assured ID Code Signing CA" certificat is installed in the 'Trusted Root Certification Authorities' is that the right place ?
What makes this error occure ?

Re: Error 0x8004317

Posted: Mon Aug 01, 2016 4:26 pm
by mb
You can contact Microsoft support for assistance or alternatively we also provide extended support:
Open a support ticket: menu: File - Help - Request Support