Error 0x8004317

This forum is not monitored by the SmartFTP staff. To contact technical support see KB: How to request technical support.
Locked
moc
Posts: 21
Joined: Tue Dec 15, 2009 8:30 am

Error 0x8004317

Post by moc » Wed Jul 27, 2016 1:48 pm

Hello
 
After installation of SmartFTP client 8.0.2234.0
SmartFTP starts with Licens error 0x80043107  
The activation  was successful
 
 
 

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Error 0x8004317

Post by mb » Wed Jul 27, 2016 3:07 pm

Last edited by mb on Wed Jul 27, 2016 3:09 pm, edited 1 time in total.

moc
Posts: 21
Joined: Tue Dec 15, 2009 8:30 am

Re: Error 0x8004317

Post by moc » Thu Jul 28, 2016 8:45 am

The "DigiCert Assured ID Root Ca" and "DigiCert SHA2 Assured ID Code Signing CA" certificat has been installed in the 'Trusted Root Certification Authorities'
And SmartFTP has been reinstalled, and vi get the same error

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Error 0x8004317

Post by mb » Thu Jul 28, 2016 10:21 am

- Go to the File Explorer
- Go to %ProgramFiles%\SmartFTP Client
- Right-click sfFTPLib.dll
- Properties
- Go to the Digital Signatures tab
- Select the signature
- Click on Details
- If it doesn't say "This digital signature is okay" then there is something wrong
Last edited by mb on Thu Jul 28, 2016 10:45 am, edited 1 time in total.

moc
Posts: 21
Joined: Tue Dec 15, 2009 8:30 am

Re: Error 0x8004317

Post by moc » Thu Jul 28, 2016 11:28 am

It's not OK it says "One of the countersignatures is notvalid. the file may have been altered"

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Error 0x8004317

Post by mb » Thu Jul 28, 2016 6:54 pm

Certificates are missing or there is something else broken with your system.

moc
Posts: 21
Joined: Tue Dec 15, 2009 8:30 am

Re: Error 0x8004317

Post by moc » Mon Aug 01, 2016 1:01 pm

The "DigiCert Assured ID Root Ca" and "DigiCert SHA2 Assured ID Code Signing CA" certificat is installed in the 'Trusted Root Certification Authorities' is that the right place ?
What makes this error occure ?

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Error 0x8004317

Post by mb » Mon Aug 01, 2016 4:26 pm

You can contact Microsoft support for assistance or alternatively we also provide extended support:
Open a support ticket: menu: File - Help - Request Support

Locked