Connection Issues

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colin@leeind.co.uk
Posts: 1
Joined: Thu Jul 14, 2016 10:12 am

Connection Issues

Post by colin@leeind.co.uk » Thu Jul 14, 2016 10:21 am

Can anyone help, I already use FTP and am experiencing not connection issues at the same time that I am experiencing them with Smart FTP. I am trying to connect to FTP over a VPN which works file in FTP but not with the Smart FTP Client, here is a copy of the log:
 
2016-07-14T10:02:22Z Resolving host name "10.0.20.13"
2016-07-14T10:02:22Z Connecting to 10.0.20.13 Port: 21
2016-07-14T10:02:31Z Connected to 10.0.20.13.
2016-07-14T10:02:31Z 220 Microsoft FTP Service
2016-07-14T10:02:31Z USER websiteftp
2016-07-14T10:02:31Z 530 Valid hostname is expected.
2016-07-14T10:02:31Z Client closed the connection.
2016-07-14T10:02:31Z User authentication failed.
 
It looks like Smart FTP isn't resolving the IP address but Iour DNS is all correct and working with other clients. I was hopeing to give Smart FTP a proper Test as we need something a little more grown up.
 
Thanks
Colin
Last edited by colin@leeind.co.uk on Thu Jul 14, 2016 1:12 pm, edited 1 time in total.

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
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Re: Connection Issues

Post by mb » Thu Jul 14, 2016 1:12 pm

- menu: Favorites - Favorite Properties
- Go to the General dialog
- Change the host from the IP address 10.0.20.13 to the actual host name
- Go to the FTP - Connection dialog
- Change the Send FEAT option to Send before and after login
 
Corresponding KB articles:
https://www.smartftp.com/support/kb/vir ... f2638.html
https://www.smartftp.com/support/kb/the ... f2719.html
Last edited by mb on Sat Jul 16, 2016 5:53 pm, edited 1 time in total.

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