Host doesn't connect to FTP

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Matthew Moore
Posts: 1
Joined: Thu May 19, 2016 7:39 pm

Host doesn't connect to FTP

Post by Matthew Moore » Thu May 19, 2016 7:45 pm

I just bought a domain from godaddy and purchased hosting from hostgator.
 
I downloaded wordpress installer but I can't take any next steps. My website is a compltely blank white page and even my admin is a completely blank white page. I've been searching for hours on how to fix this and many people say I need to connect to smartftp and edit my wp-config but I downloaded smartftp and it doesn't connect to my site, below is the message I get when I enter my website AND ip address.
 
Web address results:
 
[14:37:27] SmartFTP 8.0.2220.0
[14:37:28] 16>Resolving host name "theaffiliatejourney.com"
[14:37:28] 16>Connecting to 50.63.202.36 Port: 21
[14:37:49] 16>Client closed the connection.
[14:37:49] 16>A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[14:37:49] Connect failed. Error: 0x8007274c
 
 
IP address results:
 
[14:44:32] SmartFTP 8.0.2220.0
[14:44:33] 17>Resolving host name "162.233.80.146"
[14:44:33] 17>Connecting to 162.233.80.146 Port: 21
[14:44:34] 17>Client closed the connection.
[14:44:34] 17>No connection could be made because the target machine actively refused it.
[14:44:34] Connect failed. Error: 0x8007274d
 
 
I have even disabled my firewall settings yet it still isn't working, any idea on what to do?

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
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Re: Host doesn't connect to FTP

Post by mb » Thu May 19, 2016 9:46 pm

Unblock SmartFTP in your software firewall/antivirus product.
Then connect to your host:
theaffiliatejourney.com

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