SmartFTP Won't Show File Directory in EDX

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rbjdpa
Posts: 1
Joined: Tue Oct 13, 2015 6:51 pm

SmartFTP Won't Show File Directory in EDX

Post by rbjdpa » Tue Oct 13, 2015 7:07 pm

We recently purchased the new version of Smart FTP but it doesn't appear to be working properly with our EDX mailbox.  The older version worked fine.  I'll connect to the ftp site with login and password, port 21.  I'll see the file pane open up but the folder pane on the left just shows the root and the SmartFTP ftp window grinds away trying to get the folder list I imagine.  This used to work fine in the older version we had. 
 
Please assist.  If we can't find a quick resolution to this I'm going to request a refund.
 
Thanks,
Rob
Last edited by rbjdpa on Mon Oct 19, 2015 9:08 am, edited 1 time in total.

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
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Re: SmartFTP Won't Show File Directory in EDX

Post by mb » Tue Oct 13, 2015 8:25 pm

Please contact support: menu: File - Help - Request Support

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