smartftp launch failed

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moz2611
Posts: 11
Joined: Wed Jul 06, 2011 7:55 pm

smartftp launch failed

Post by moz2611 » Thu May 07, 2015 4:30 pm

hi,
 
tks for the forum, :)
 
i 've installed the last version of SF on a laptop win 8.1 x64 , when i try to launch it after installation, nothing happen, no error message, just nothing, after reboot, same thing.
 
Thanks for the help..

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
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Re: smartftp launch failed

Post by mb » Thu May 07, 2015 5:27 pm


moz2611
Posts: 11
Joined: Wed Jul 06, 2011 7:55 pm

Re: smartftp launch failed

Post by moz2611 » Thu May 07, 2015 6:46 pm

hi,
 
many tks for this links but i don't have such key in the registry : 
 
http://screencast.com/t/JTdeDW5p5
 
 
 As if SFtp was not installed ?? (i've done already 2 installations, the first one , and the actual one ..)
 
Regards

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: smartftp launch failed

Post by mb » Thu May 07, 2015 6:48 pm

Please contact support by email

moz2611
Posts: 11
Joined: Wed Jul 06, 2011 7:55 pm

Re: smartftp launch failed

Post by moz2611 » Thu May 07, 2015 8:35 pm

ok tks...

moz2611
Posts: 11
Joined: Wed Jul 06, 2011 7:55 pm

Re: smartftp launch failed

Post by moz2611 » Fri May 08, 2015 8:16 am

hi,
 
i 've sent a message 2 days ago to the sales team but i've no reply so far...i realize that to contact support you need to do it through the navigation menu inside sftp but i can't launch it ! so how can i sent a request then to the support team ?
 
Tks for the reply..

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: smartftp launch failed

Post by mb » Fri May 08, 2015 1:09 pm

Please send an email to support at smartftp dot com

moz2611
Posts: 11
Joined: Wed Jul 06, 2011 7:55 pm

Re: smartftp launch failed

Post by moz2611 » Tue May 12, 2015 8:44 am

ok tks a lot..

moz2611
Posts: 11
Joined: Wed Jul 06, 2011 7:55 pm

Re: smartftp launch failed

Post by moz2611 » Fri May 15, 2015 9:10 pm

ok in fact , you've to install a tierce windows component : redist\vcredist_x86.exe (The Visual C++ 2015 Runtime ) to make it launch properly..even if windows is full updated ! 
 
Solved !

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