Import all FTP Accounts from Cpanel

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wopibr
Posts: 2
Joined: Wed Feb 25, 2015 11:27 am

Import all FTP Accounts from Cpanel

Post by wopibr » Wed Feb 25, 2015 11:32 am

I was trying to use the CPanel import acounts function, but always returns me "Connection Failed."
 
If i use the same credentials to the reseller of cpanel, i can login to via FTP, but not to import all accounts as your KB
https://www.smartftp.com/support/kb/how- ... f2622.html
 
Is there any log to check, permissions or config to enable or change in cpanel, windows, smartftp?
 
 
I'm really looking forward to this function.
Thanks

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
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Re: Import all FTP Accounts from Cpanel

Post by mb » Wed Feb 25, 2015 1:26 pm

Could you send url you are using by email to support?
Last edited by mb on Wed Feb 25, 2015 4:29 pm, edited 1 time in total.

wopibr
Posts: 2
Joined: Wed Feb 25, 2015 11:27 am

Re: Import all FTP Accounts from Cpanel

Post by wopibr » Wed Feb 25, 2015 9:57 pm

What is the support e-mail?
I'm using the latest trial version from downloads.

mb
Posts: 12029
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Import all FTP Accounts from Cpanel

Post by mb » Fri Feb 27, 2015 5:10 am

The cPanel importer has been updated in the latest version:
https://www.smartftp.com/download

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