Program crashes on startup

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Stuart480
Posts: 2
Joined: Wed Feb 25, 2015 10:26 am

Program crashes on startup

Post by Stuart480 » Wed Feb 25, 2015 10:40 am

Hi,
 
I have just updated my program to SmartFTP 6.0 Build 2126.
 
After performing the update, I am no longer able to successfully start the program.
 
I have been able to get some info from Visual Studio Debugger:
 
<blockquote class="ipsBlockquote">Unhandled exception at 0x000000006F42B37F (TransferQueue.dll) in SmartFTP.exe: 0xC0000005: Access violation reading location 0x0000000000000000.

Process: [2404] SmartFTP.exe
Thread: [2472] ntdll.dll!TppWorkerThread
Stak Frame: 000000006f42b37f

The thread 0x83c has exited with code 0 (0x0).
The thread 0xef0 has exited with code 0 (0x0).
The thread 0xb24 has exited with code 0 (0x0).
First-chance exception at 0x00007FFFD6F18B9C in SmartFTP.exe: Microsoft C++ exception: _com_error at memory location 0x000000A12F6CED50.
First-chance exception at 0x00007FFFD6F18B9C in SmartFTP.exe: Microsoft C++ exception: _com_error at memory location 0x000000A12F7CEF90.
Unhandled exception at 0x000000006F42B37F (TransferQueue.dll) in SmartFTP.exe: 0xC0000005: Access violation reading location 0x0000000000000000.</blockquote>
 
I have also have a crash dump using ADPlus:
http://cloud.armagard.com/public.php?se ... a389d735f3
 
Any help would be much appreciated.
 
Best Regards,
Stuart

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Program crashes on startup

Post by mb » Wed Feb 25, 2015 1:07 pm

Last edited by mb on Wed Feb 25, 2015 1:53 pm, edited 1 time in total.

Stuart480
Posts: 2
Joined: Wed Feb 25, 2015 10:26 am

Re: Program crashes on startup

Post by Stuart480 » Thu Feb 26, 2015 1:44 pm

Hi,
 
Thank you for the link!
 
I came into work this morning and tried opening the software again before working through the steps in that link.
Now oddly enough everything is working and it hasn't crashed on me today. Nothing has changed with my setup and my PC is left on overnight.
 
Is it still worth running through the steps in that article or leave it considering it is now working? (And only follow this if it happens again?)
 
Best Regards,
Stuart

mb
Posts: 12030
Joined: Thu Oct 11, 2001 1:24 pm
Display name: Mat (SmartFTP)
Contact:

Re: Program crashes on startup

Post by mb » Thu Feb 26, 2015 3:43 pm

Please install the latest version:
https://www.smartftp.com/download
 
It corrects the bug you were previously seeing.
 
You don't need to go through the steps in the kb article.
Last edited by mb on Fri Feb 27, 2015 5:09 am, edited 1 time in total.

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